Just start typing to find what you're looking for! Your answer is just a click away.
Masergy's Software Defined Platform enables customizable hybrid solutions that deliver the industry's best client experience.
Connectivity OptionsVirtualized EnvironmentsService ControlAdvanced AnalyticsManaged Network FunctionsGlobal CoverageCloud Marketplace
Unified Enterprise Security
Global UCaaSIntelligent SIP TrunkingCollaboration Solutions Cloud Contact CenterHosted Call CenterGlobal PresenceUCaaS AnalystWebRTCHybrid Deployments
Masergy's fully Managed SD-WAN is yet another powerful component of our global Hybrid Networking solution suite.
SIEMs provide a single pane of glass into organizations' incident reporting but they are complex to implement and require considerable personnel. It may be time to consider more effective alternate approaches.
A Cloud Communications solution should provide your enterprise with the latest technologies needed to mitigate against security breaches that can disrupt business activities. Learn how Masergy’s UCaaS security features ensure the confidentiality of your business communications.
Masergy provides high-performance solutions customized to address our customers’ unique IT needs and delivers the industry's best client experience.
Hear from global IT leaders on how Masergy's Hybrid Networking, Managed Security and Cloud Communications solutions have provided them with unparalleled agility, security, and productivity.
Learn how Atlanta-based PRGX, the world's top provider of recovery audit services, used Masergy's Software Defined Platform to offer a faster big data service to customers.
Masergy’s Software Defined Platform leverages leading edge innovations in software defined networking, network function virtualization, advanced machine learning, and big data analytics that power our solutions.
Learn about Masergy's 15 years of groundbreaking advancements. From our patented Software Defined Platform to our award winning customer experience. Masergy enables IT transformation.
Masergy's Software Defined Network Control mobile application allows real-time control of your network infrastructure - even from the beach!
Learn how Masergy delivers innovative technologies and customized solutions to transform enterprise IT. We share insights on industry trends, customer successes, and Masergy solutions.
Even more information and answers to the questions you have can be found in our Support andSoftware Downloads sections.
Register for this webinar to learn how our new omni-channel cloud contact center redefines agent productivity.
Software Defined Networking (SDN) and Network Function Virtualization (NFV) are two emerging technologies that are helping companies create modern and agile networks that can adapt to rapidly changing business requirements.
Cloud Communications can help your organization reduce its TCO by eliminating upfront acquisition costs, reduce deployment cycles, cut IT administrative costs, remove software update requirements and eliminate on-premises equipment.
Masergy has created an award-winning partner ecosystem that enables us to deliver the most advanced solutions to our customers around the globe. Working with a wide variety of partners, we provide unparalleled solutions and support throughout the entire customer lifecycle.
Learn why the tech industry's top channel partners and agents prefer to sell Masergy Hybrid Networking, Managed Security and Cloud Communications solutions.
Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to global enterprises. Our patented technology, customizable solutions and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations.
Masergy's hybrid networking, managed security and cloud communication solutions deliver guaranteed business outcomes with the best end-to-end client experience in the industry.
Dallas – February 7, 2017 – Masergy Communications Inc. today announced the availability of its Cloud Contact Center, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Center is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity.
"The move to the cloud, omni-channel communications and predictive analytics are key differentiators in the contact center market," says Cindy Whelan, Principal Analyst, GlobalData. "Masergy's Cloud Contact Center is a next-generation solution that will help companies improve customer interactions and increase customer satisfaction."
The new Cloud Contact Center is an extension of Masergy’s award-winning, Unified Communication as a Service (UCaaS) solution, and dynamically determines how best to route each customer interaction based on predictive analytics. Unlike a traditional call center that offers one-at-a-time, voice only inbound queuing, the omni-channel contact center allows agents to view and respond to customers via web chat, SMS, email and Twitter feeds from one convenient screen.
"Enterprises aren’t looking for just an automatic call distribution engine for their contact center operations,” said Dean Manzoori, Vice President of Product Management for UCaaS, Masergy. "They want to leverage streams of data from all business applications to predictively route customer interactions to the most appropriate resource. And, they want to be able to turn the streams of data into meaningful business insights."
The Cloud Contact Center helps agents become more productive by letting them make and receive calls within Salesforce. Using the familiar Salesforce interface, agents can view customer history, intent and other relevant data through interactive pop-up screens.
Additionally, the Cloud Contact Center includes browser-based analytics for segmenting, profiling and visualizing all automated call distribution, voice response, CRM and other customer interaction data. All information can be easily imported to create interactive charts to deliver meaningful insights around customer interactions and agent performance.
To learn more, register for our webinar "Maximize Your Customer Experience With Cloud Contact Center" on February 22, 2017 at 1pm CST.
Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to global enterprises. Our patented technology, customizable solutions and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations. Learn more about Masergy and follow us on our blog Transforming Enterprise IT, Twitter @Masergy, LinkedIn and Facebook.
# # #
Betsey RogersPublic RelationsBridgeView Marketing603email@example.com
CountryUnited StatesUnited KingdomCanadaAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d’IvoireDemocratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHondurasHong Kong S.A.R., ChinaHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao S.A.R., ChinaMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaViet NamWallis and FutunaWestern SaharaYemenZambiaZimbabwe
Please indicate the solution(s) you would like to learn more about: Hybrid NetworkingManaged SecurityCloud Communications
View More Blog Posts
View More Blog Posts
View More Press Releases
View More Press Releases
Masergy Corporate Headquarters2740 North Dallas ParkwayPlano, TX 75093 (USA)+1 (866) 588-5885
Masergy European Headquarters29 Finsbury CircusSalisbury House 5th FloorLondon, EC2M 5QQ (UK)+44 (0) 207 173 6900
Hybrid NetworkingManaged SecurityCloud Communications
About UsManagement TeamAwardsPress ReleasesNewsEventsCareersMasergy STEM Scholarship 2017Contact Us
©2017 masergy communications, inc. • Policies • Sitemap • ancillary-service-charges