DALLAS — March 31, 2020 — Masergy, the software-defined network and cloud platform for the digital enterprise, today announced results from its new market trends report for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). The survey found that security and network services are the top challenges for enterprises deploying or considering UCaaS and CCaaS technologies, and decision makers prefer bundled solutions that add security features, a software-defined network, and 24/7 performance monitoring.
Conducted in partnership with IDG Research, the study analyzed responses from IT decision makers at global enterprises that are evaluating, planning to implement or have implemented UCaaS or CCaaS. Findings revealed that data security and network performance are the top two areas that IT focuses on to ensure their UCaaS and CCaaS solutions are successfully delivering on business goals. Moreover, integrated solutions from a single provider take precedence, because respondents say they result in easier implementation and management with better visibility and fewer integration issues.
90+ Percent Prefer a Bundled SD-Network and Want 24/7 Monitoring
70 Percent Say Security is a Challenge and 93 Percent Want Security Features and Services Built-In
Flexibility Drives Investment and Buyers Prioritize Simplicity
“The maturity of UCaaS and CCaaS has today’s decision makers less worried about technology features and more concerned about secure application performance across the network and the cloud,” said Terry Traina, chief digital officer, Masergy. “No other UCaaS/CCaaS provider on the market is better positioned to address the breadth of IT needs with a single platform. Masergy’s SD-WAN, security, and cloud applications unite to deliver global performance for critical communication applications.”
Masergy’s UCaaS and CCaaS solutions are powered by Cisco. Webex Calling, Meetings, Teams, and Contact Center technologies are embedded into Masergy’s global, software-defined network. As a result, enterprises get all-in-one solutions that deliver near-perfect connectivity with <1 millisecond of jitter and 100 percent insequence packet delivery on the Masergy network. Plus, it’s all managed with network performance monitoring and built-in security services.
Recognized as a pioneer in software-defined networking, Masergy is a leading secure cloud networking platform for global enterprise businesses. Masergy leverages artificial intelligence to enable superior application performance, offering managed SD-WAN, Security, UCaaS, and CCaaS solutions. Masergy was acquired by Comcast Business in October 2021 – combining the power and scale of Comcast’s network with Masergy’s industry-leading SLAs and exceptional customer experience to redefine what’s possible for future-thinking businesses. Learn more and follow us on our Blog, Twitter, LinkedIn, and Facebook.
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