DALLAS — March 10, 2020 — Masergy, the software-defined network and cloud platform for the digital enterprise today announced it was recently presented with a Silver Stevie® Award in the “Customer Service Success – Technology Industries” category in the 14th annual Stevie Awards for Sales & Customer Service. This is the sixth year in a row that Masergy has received a Stevie Award, validating its customer-first approach to service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
“Masergy is honored to be recognized as a leader in customer service,” said Todd Lechtenberg, chief operating officer, Masergy “Since our founding in 2000, we have had an undaunted commitment to customer-first service, which explains why Masergy is the preferred partner for SD-WAN, security, and cloud applications in one platform.”
As a pioneer in software-defined networking, Masergy’s legacy lies in service excellence and technology innovations that help global enterprises Transform with CertaintySM. As such, Masergy has earned Net Promoter Scores of 70+ for the past four years and maintains a customer retention rate of 99 percent.
“Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.
More than 2,600 nominations from organizations of all sizes and in virtually every industry, in 48 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide, working in seven specialized judging committees.
Recognized as a pioneer in software-defined networking, Masergy is a leading secure cloud networking platform for global enterprise businesses. Masergy leverages artificial intelligence to enable superior application performance, offering managed SD-WAN, Security, UCaaS, and CCaaS solutions. Masergy was acquired by Comcast Business in October 2021 – combining the power and scale of Comcast’s network with Masergy’s industry-leading SLAs and exceptional customer experience to redefine what’s possible for future-thinking businesses. Learn more and follow us on our Blog, Twitter, LinkedIn, and Facebook.
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Matt Helmke, Corporate Communications
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