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Masergy's fully Managed SD-WAN is yet another powerful component of our global Hybrid Networking solution suite.
SIEMs provide a single pane of glass into organizations' incident reporting but they are complex to implement and require considerable personnel. It may be time to consider more effective alternate approaches.
A Cloud Communications solution should provide your enterprise with the latest technologies needed to mitigate against security breaches that can disrupt business activities. Learn how Masergy’s UCaaS security features ensure the confidentiality of your business communications.
Masergy provides high-performance solutions customized to address our customers’ unique IT needs and delivers the industry's best client experience.
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Masergy’s Software Defined Platform leverages leading edge innovations in software defined networking, network function virtualization, advanced machine learning, and big data analytics that power our solutions.
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Software Defined Networking (SDN) and Network Function Virtualization (NFV) are two emerging technologies that are helping companies create modern and agile networks that can adapt to rapidly changing business requirements.
Cloud Communications can help your organization reduce its TCO by eliminating upfront acquisition costs, reduce deployment cycles, cut IT administrative costs, remove software update requirements and eliminate on-premises equipment.
Masergy has created an award-winning partner ecosystem that enables us to deliver the most advanced solutions to our customers around the globe. Working with a wide variety of partners, we provide unparalleled solutions and support throughout the entire customer lifecycle.
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Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to global enterprises. Our patented technology, customizable solutions and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations.
Masergy's hybrid networking, managed security and cloud communication solutions deliver guaranteed business outcomes with the best end-to-end client experience in the industry.
Dallas – April 12, 2017 – Masergy today announced that TMC has named the company's Cloud Contact Center as a Unified Communications Product of the year. Masergy’s newly announced solution won the distinctive honor based on its omni-channel system, predictive analytics, and Salesforce.com integration that help companies transition to a unified cloud platform to reduce costs, drive incremental sales and strengthen brand identity.
This year's judging panel praised Masergy for creating a single, global queue in the cloud, from which to route omni-channel customer interactions, allowing agents and subject-matter experts to view and respond to customers via voice, web, chat, SMS, email and Twitter feeds from one convenient screen.
With Masergy's Cloud Contact Center, users can dynamically determine how best to route each customer interaction based on predictive analytics. "Whatever key performance indicators are used to measure the success of a contact center, Masergy can now track them all to help companies improve business insights and customer interactions," said Dean Manzoori, Vice President of Product Management for UCaaS, Masergy. "We’re pleased that our innovative solution has been recognized by TMC."
The Cloud Contact Center also offers seamless integration into Salesforce.com, enabling users to log in and work directly within the Salesforce application. Other key features include:
"It gives me great pleasure to honor Masergy as a 2017 recipient of TMC's Unified Communications Product of the Year Award for their innovative product, the Cloud Contact Center," said Rich Tehrani, CEO, TMC. "Our judges were very impressed with the ingenuity and excellence displayed by Masergy in their groundbreaking work on the Cloud Contact Center."
Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to global enterprises. Our patented technology, customizable solutions and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations. Learn more about Masergy and follow us on our blog Transforming Enterprise IT, Twitter @Masergy, LinkedIn and Facebook.
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