DALLAS (May 26, 2010) – Masergy, a privately held global network service provider that has redefined enterprise wide-area networking by delivering a superior customer experience, was recently named a finalist in the Customer Service Department of the Year category of The 2010 American Business Awards.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit entries – public and private, for-profit and non-profit, large and small. More than 2,700 organizations submitted entries in more than 40 categories.
“We are honored to be recognized as a finalist among such a prestigious group of entrants,” said Chris MacFarland, chief operating officer for Masergy. “This recognition validates Masergy’s dedication to providing our customers with a superior service experience and having a corporate culture that embodies our commitment to satisfaction.”
Masergy’s Customer Support Center (CSC) team is backed by a company-wide focus on delivering the strongest network experience for enterprises. The experience begins by simplifying the client’s wide- area network while allowing customers to take control of their global network services. Employees are encouraged to develop processes that improve the customer experience supported by systems that automate these processes to ensure a consistently high level of customer care. Customer feedback is solicited through customer surveys and in-person account reviews, and customer satisfaction is measured on an ongoing basis, contributing to a culture of continued service improvement.
Finalists were chosen by business professionals nationwide during preliminary judging in April and May. Members of the Awards’ Board of Distinguished Judges & Advisors and specialized final judging committees will select Stevie Award winners from among the finalists in final judging that will continue through May 28.
This year’s Stevie Award winners will be announced during the annual gala on Monday, June 21 at the Marriott Marquis Hotel in New York City. More than six-hundred executives from across the U.S. are expected to attend. The event will benefit Oceana (oceana.org), the largest international organization focused on ocean conservation. The ceremonies will be broadcast on radio nationwide by the Business TalkRadio Network.
Masergy – 2010 American Business AwardsSM FinalistDetails about The American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba.
About The Stevie Awards:
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Steviesrecognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
Masergy is a privately held global network service provider that has redefined enterprise wide-areanetworking by delivering innovative products, advanced capabilities and a superior customer experience. Serving customers throughout the Americas, Europe, Asia, Africa and Australia, Masergy leverages advanced transport technologies to deliver global Ethernet services across a native MPLS network. The company pioneered customer-controlled network services and the delivery of multiple services over a single network connection. Masergy’s customers include companies from the financial/banking, healthcare, entertainment broadcasting, hospitality/hotels and manufacturing industries. Masergy received the Advanced Video Services Innovation Award at the Global Telecoms Business Awards 2009, and was a Finalist for the Best Global Operator for the 2009 World Communications Awards. More information about Masergy is available at https://www.masergy.com.