DALLAS (July 7, 2011) – Masergy, a provider of global, virtualized network services, was recently named a finalist in The 2011 American Business Awards Customer Service Department of the Year category for telecommunications.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S. are eligible to submit entries – public and private, for-profit and non-profit, large and small. More than 2,800 organizations submitted entries in more than 40 categories.
―We are honored to be recognized as a finalist among such a prestigious group of entrants,‖ said Chris MacFarland, Masergy CEO. ―This distinction validates Masergy’s commitment to providing a superior service experience for all of our clients.
Masergy pioneered an innovative, company-wide approach to customer service, branded internally as ―the uncarrier‖ way of doing business. This customer-centric philosophy extends across all facets of the business, including product design, sales engagement, product delivery and service billing. But the most significant area of service differentiation is through the company’s Customer Support Center, offering an industry leading self-service portal for the do-it-yourself IT administrator, along with an engineering staff available day or night for those seeking immediate technical support.
The company promotes its ―uncarrier‖ approach by encouraging employees to develop processes that improve the customer experience and building systems that automate select processes to ensure a consistently high level of customer care. Customer feedback is solicited through surveys as well as in-person account reviews, and customer satisfaction is measured on an ongoing basis, contributing to a culture of continued service improvement.
Finalists were selected by business professionals nationwide during preliminary judging in April and May. Masergy was recognized during the annual gala on June 20, 2011 at the Marriott Marquis Hotel in New York City. Approximately six-hundred executives from across the United States attended the event which benefited Camfed (camfed.org), an organization that fights poverty and HIV/AIDS in Africa by educating girls and empowering women to become leaders of change. The ceremonies were broadcast on radio nationwide by the Business TalkRadio Network.
Details about The American Business Awards and the list of finalists in all categories are available atwww.stevieawards.com/aba.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards atwww.stevieawards.com.
Masergy is a managed networking and cloud services provider delivering customized, high-performance solutions that help businesses compete in the global marketplace. The company pioneered one of the first global IP/MPLS networks in 2000 that could deliver a pure Ethernet experience to any location worldwide. Masergy has since expanded its offerings and today operates the largest independent global network platform, a fully integrated cloud communications offering, cloud-based security and managed network services. These solutions deliver a superior customer experience with guaranteed performance, scalability and reach. Masergy’s award-winning technology, flexible solutions and unmatched passion for customer care are why a growing number of the world’s largest companies rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow the company on Twitter @Masergy.