DALLAS (April 15, 2008) – Masergy, a global service provider specializing in simplifying business networks for enterprises, received several 2008 Nemertes PilotHouse Awards for best Customer Experience, MPLS and Ethernet services among emerging providers. Finalists were announced on Monday, April 14th, at the Nemertes 2008 PilotHouse Awards dinner at the World Trade Center in Boston, in conjunction with the FutureNet Conference.
“Masergy is the stand-out among all the emerging providers, and its scores were among the highest in the entire research project, including those of the major carriers” says Robin Gareiss, executive vice president and senior founding partner of Nemertes. “Masergy’s customers pointed to its sophisticated network and competent technical service as key factors in their high ratings.”
As part of its Advanced Communications Services research and Benchmark initiative, Nemertes asked more than 600 enterprise decision-makers to rate (on a 1-to-10 scale) their primary and secondary service providers, as well as their MPLS and Ethernet providers. In addition, Nemertes interviewed benchmark participants on several issues relating to their use of advanced communications services, providers, negotiations, cost, etc.
Based on a mean average of customer ratings, customers selected Masergy as top provider in the following 13 categories among more than 20 Emerging Carriers:
Customer Experience Awards – Emerging Carriers
- Best Technical Service
- Best Network Performance & Reliability
- Best Value
- Best Overall
- Favorite Provider – Midsize Business Customers
Masergy Honored with 2008 Nemertes PilotHouse Award
MPLS & Ethernet Awards – Emerging Carriers
- MPLS: Best Technical Service
- MPLS: Best Network Performance & Reliability
- MPLS: Best Value
- MPLS: Best Performance Monitoring & Reporting
- MPLS: Best SLA’s
- MPLS: Best Overall
- Ethernet: Best Technical Service
- Ethernet: Best SLA’s
“We are thrilled to receive this recognition of our superior service offerings and our total commitment to the customer experience,” said Royce J. Holland, executive chairman of Masergy. “These awards validate Masergy’s approach to redefining the corporate networking experience through evolutionary technologies and a tight focus on service delivery and performance.”
Masergy’s unique solutions, simplified billing and exceptional customer service and support have contributed to an industry-leading 99-percent customer retention rate. In addition, Masergy consistently delivers innovative technology that simplifies networking for enterprises while lowering the total cost of ownership (TCO) and delivering predictable application performance and outstanding network availability.
Masergy is a privately held global network service provider specializing in delivering the strongest customer experience in the telecommunications industry. Serving hundreds of customers throughout Europe, Asia, Africa, Australia and the Americas, Masergy leverages advanced transport technologies to deliver global Ethernet services across a native MPLS network. The company pioneered customer-controlled network services and the delivery of multiple services over a single network connection. Masergy’s customers include companies from the financial/banking, healthcare, entertainment broadcasting, hospitality/hotels and manufacturing industries.Masergy is ranked #24 among Telecommunications companies in the Inc. 500. More information is available online at https://www.masergy.com or by calling +1&866-MASERGY.
About The Benchmark
The five-volume benchmark, Advanced Communications Services, examines several key areas, including building a better WAN, wireless trends, branch-office recommendations, organizational best practices, and contract-negotiation analysis. Nemertes provides a complete analysis of the awards in a separate report.
About Nemertes Research
Nemertes Research is a research-advisory firm that specializes in assessing the business value of emerging technologies. You can learn more about Nemertes Research at our Website www.nemertes.com.