Masergy Recognized in Gartner Magic Quadrant for Unified Communications as a Service, Worldwide For Second Consecutive Year

Masergy Recognized in Gartner Magic Quadrant for Unified Communications as a Service, Worldwide For Second Consecutive Year

Company improves position with increased Ability to Execute

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DALLAS—Oct. 15, 2018Masergy, a leading provider of secure hybrid networking, cloud communications, and managed security solutions, has once again been recognized for its Global UCaaS offering in the 2018 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide.

According to Gartner1: “By 2021, 90% of IT leaders will not purchase new premises-based UC infrastructure—up from 50% today—because future cloud UC offerings will be far ahead in terms of features, functions, portals, analytics and dashboards.”

After being evaluated on criteria designed to analyze its current solution, Masergy was among 15 companies placed on the Magic Quadrant. In this year’s evaluation, Masergy moved up on the Ability to Execute axis within the “Niche Players” quadrant.

“We are proud to be in the Niche Players quadrant,” said Terry Traina, senior vice president of engineering, Masergy. “Global enterprises rely on Masergy for the agility and customization they can’t find elsewhere. We believe achieving higher placement on the quadrant can be attributed to our impressive revenue growth, robust feature set, strong hybrid deployment, and integration capabilities. Our world-class customer service, engineering prowess, and networking and managed security expertise also differentiate us in the marketplace.”

Masergy’s cloud communications portfolio enables enterprises to leverage current infrastructure and communications investments while migrating to the cloud. This fully managed portfolio includes voice, collaboration and meetings, advanced performance monitoring, and omni-channel cloud contact center options for global enterprises seeking a truly comprehensive solution that lowers IT support costs and future-proofs investments.

The company’s efforts have yielded a six-year track record of industry-leading Net Promoter Scores (NPS®) of 71, compared to the technology industry benchmark of 21.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Masergy

Masergy owns and operates the largest independent Software Defined Platform in the world, delivering secure hybrid networking, cloud communications, and managed security solutions to global enterprises. Our patented technology, customizable solutions, and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations. Learn more about Masergy and follow us on our blog Transforming Enterprise IT, Twitter@Masergy, LinkedIn and Facebook. To learn more about Masergy, visit: https://www.masergy.com

1Gartner “Y18Q3 Magic Quadrant for Unified Communications as a Service, Worldwide” by Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen. October 10, 2018.

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Company Contact:

Thomas Moore
469.291.8225
thomas.moore@masergy.com

Media Contact:

Calin Gunn
802.779.7040
calin@bluetext.com

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