Dallas – May 11, 2014 – Masergy Communications Inc., a global leader in managed networking and cloud services, today announced the company has been awarded a 2014 Stevie Award for Sales & Customer Service in the Customer Service Department of the Year – Telecommunications category. The company was recognized for industry-leading customer service as a result of a culture and department of employees that emphasize customer service as a #1 priority.
Masergy continues to be recognized for its exceptional and consistent customer service. The company’s “best-in-class” Net Promoter Score (NPS®) of 59.3 percent far exceeds the technology industry’s benchmark of 24.7 percent. Satmetrix’s Net Promoter Score is based on direct customer feedback measuring their likelihood of recommending a company’s products and services and has become the worldwide standard for organizations to measure, understand and improve their overall customer experience.
“We are committed to providing our customers with the industry’s most innovative solutions supported by unrivaled customer service,” said Chris MacFarland, CEO, Masergy. “We are honored that our commitment has been recognized from among many notable competitors.”
Over 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.
“Entries to the Stevie Awards for Sales & Customer Service have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”
Details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available at www.StevieAwards.com/Sales.
Masergy owns and operates the largest independent global cloud networking platform for enterprises. Our managed solutions with fully integrated real-time analytics, global unified communications as a service (UCaaS), cloud-based security and software defined network control help businesses compete in the global marketplace. Masergy’s patented technology, customizable solutions and unmatched customer experience are why a growing number of global enterprises rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow us on Twitter @Masergy, Blog, LinkedIn and Facebook.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.