Masergy’s Cloud Contact Center Wins Golden Bridge Award

Masergy’s Cloud Contact Center Wins Golden Bridge Award

Masergy’s Omni-Channel Innovation Recognized for Increasing Agent Productivity and Maximizing Sales and Service Business Outcomes

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Dallas – October 30, 2017 – Masergy, a leading provider of global software defined networking, managed security and cloud communications solutions, announced today that its omni-channel Cloud Contact Center solution received a Silver medal in the 2017 Golden Bridge Awards®– marking this the fourth industry award since the solution’s early 2017 introduction.

The coveted Golden Bridge Awards program encompasses the world’s best offerings from every major industry. Organizations from all over the world submitted nominations for the 9th annual awards. This year’s judging panel named Masergy’s Cloud Contact Center a Silver status winner within the Information Technology Services category.

“Our cloud-based contact center solution uses predictive analytics to lower operating costs and improve business performance,” said Dean Manzoori, VP Global Cloud Communications, Masergy. “We allow agents to respond to phone, email, chat, SMS, and Twitter feed requests from a single screen–significantly enhancing their efficiency.”

Masergy’s Cloud Contact Center complements its award-winning and highly scalable Unified Communications as a Service (UCaaS) platform. Additional benefits include:

  • Speedy deployment to get businesses up and running in weeks
  • Global availability and virtually limitless scalability
  • A simple pricing model based on an all-inclusive bundle with no contact center usage charges
  • Built-in disaster recovery to quickly redirect call center traffic during emergencies or disruptions
  • Easy system integration with existing call center infrastructures and preferred CRM software to ease the transition to the cloud

About Masergy

Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to global enterprises. Our patented technology, customizable solutions and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations. Learn more about Masergy and follow us on our blog Transforming Enterprise IT, Twitter@Masergy, LinkedIn and Facebook.

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Media Contact:

Betsey Rogers
BridgeView Marketing for Masergy Communications
603-821-0809
betsey@bridgeviewmarketing.com

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