White Papers

Gartner Report: “2021 Strategic Roadmap for SASE Convergence”

Gartner Report: “2021 Strategic Roadmap for SASE Convergence”

Need to build a migration plan for SASE? Gartner’s strategic advice includes a timeline for success, priorities, and interdependencies.

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Healthcare IT: The Convergence of Network & Security

Healthcare IT: The Convergence of Network & Security

IDG research results reveal how healthcare IT teams are handling more network and security demands, as they face challenges with telehealth and IoT.

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The Straight Talk Guide to SASE

The Straight Talk Guide to SASE

This interactive Q&A guide allows you to jump between questions with answers in plain English. Get SASE basics, key strategies, and tips for investment.

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SASE Buyer’s Guide

SASE Buyer’s Guide

ZK Research explains how SASE unites SD-WAN with security and which considerations can help you navigate this emerging new market.

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Getting the Most Out of UC in the Age of Work-From-Home

Getting the Most Out of UC in the Age of Work-From-Home

The urgency for unified communications has greatly increased, so what do IT teams need now? Nemertes Research studies show success correlates with these activities.

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Inside Out and Upside Down

Inside Out and Upside Down

Remote work is redefining the WAN, so what is needed now? Nemertes Research explores SD-WAN, cloud security, and secure remote access.

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2020 Frost Radar™: North American Managed SD‑WAN Services Market

2020 Frost Radar™: North American Managed SD‑WAN Services Market

Explore why Frost & Sullivan analysts named Masergy the most innovative SD-WAN service and see how Masergy benchmarks against others.

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Co-managed SD-WAN: Getting the best out of a shared responsibility model

Co-managed SD-WAN: Getting the best out of a shared responsibility model

What’s the difference between a fully managed SD-WAN service and a co-managed one? Here’s how to get the best out of shared responsibilities.

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AI-Driven WANs: How SD-WAN and AI Create Autonomous Networks

AI-Driven WANs: How SD-WAN and AI Create Autonomous Networks

SD-WAN and AIOps are giving rise to network automation and the autonomous networks of the future. Here’s a getting started guide from ZK Research.

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COVID-19: Lessons Learned for IT Leaders

COVID-19: Lessons Learned for IT Leaders

What transitions must IT leaders make to be agile in the post-pandemic world? ZK Research helps you make key pivots without disrupting your business.

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2020 IDG SD-WAN Market Trends Report: ‘New Normal’ Puts SD-WAN Digital Transformation in the Fast Lane

2020 IDG SD-WAN Market Trends Report: ‘New Normal’ Puts SD-WAN Digital Transformation in the Fast Lane

IDG research findings identify SD-WAN as a key enabler for the remote workforce. See how IT priority shifts are changing the way many approach SD-WAN.

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SLAs in the Virtual Network Era

SLAs in the Virtual Network Era

Service Level Agreements (SLAs) are even more relevant in the age of virtual network services. Nemertes’ performance benchmark helps you compare SLAs.

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Successfully Migrating to Microsoft® Teams

Successfully Migrating to Microsoft® Teams

Microsoft Teams is wildly popular, but implementation requires a structured approach. Nemertes Research’s step-by-step plan has everything you need.

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The Transformed Workplace

The Transformed Workplace

Remote workforces have companies moving communications and contact centers to the cloud with greater urgency. Nemertes explains how successful companies do it best.

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Work-from-Anywhere Study

Work-from-Anywhere Study

Virtual workforces rely on the WAN, and this ZK Research study shows IT spending trends and how new business needs increase the urgency for SD-WAN.

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Next-Gen SD-WAN: Charting a Path for the Next Five Years

Next-Gen SD-WAN: Charting a Path for the Next Five Years

New SD-WAN features translate into more choices for IT leaders. Learn the key touchpoints for decision making with this Nemertes Research guide.

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COVID-19 Highlights the Business Case for Extending SD-WAN to Remote Workers

COVID-19 Highlights the Business Case for Extending SD-WAN to Remote Workers

Frost & Sullivan explains how SD-WAN enables remote work, putting applications closer to the user for improved availability and performance.

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2020 IDG UCaaS and CCaaS Market Trends Report: Security and Network are Top Demands

2020 IDG UCaaS and CCaaS Market Trends Report: Security and Network are Top Demands

IDG research explores challenges with UCaaS/CCaaS, outlining key considerations for moving mission-critical workloads to the cloud with confidence.

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Autonomous Networking and the Rise of AIOps: Nemertes Report

Autonomous Networking and the Rise of AIOps: Nemertes Report

Virtual network assistants are here, and AIOps is paving the way to autonomous networking. Nemertes Research offers this beginner's guide to AIOps.

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Buyer's Guide to Intelligent Virtual Agents and Chatbots

Buyer's Guide to Intelligent Virtual Agents and Chatbots

Virtual Agents are here, but which technologies ensure true intelligence? This framework guides you through the advanced functionality and deployment methods, mapping business needs to capabilities.

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Pairing SD-WAN and UCaaS/CCaaS to Maximize Performance: Nemertes Report

Pairing SD-WAN and UCaaS/CCaaS to Maximize Performance: Nemertes Report

Many networks cannot adequately support cloud communications, which is why IT leaders are coupling UCaaS/CaaS with SD-WAN. Nemertes Research offers this guide to an integrated approach.

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Buyer’s Guide For SD-WAN

Buyer’s Guide For SD-WAN

Zeus Kerravala, Principal Analyst at ZK Research, offers his guide to investing in SD-WAN for digital transformation. Get key recommendations and a checklist for selecting a service provider.

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The Future of Collaboration is Cognitive

The Future of Collaboration is Cognitive

AI is poised to transform collaboration as we know it. Nemertes Research evaluates how predictive and real-time analytics deliver measurable value for the contact center and corporate communications.

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Transforming the Customer Journey

Transforming the Customer Journey

Nemertes Research sheds light on the cloud technologies used to build a digital customer experience, highlighting the deployment methods and integration steps needed to create coveted customer journeys.

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SD-WAN as a Service: The Rise of Managed SD-WAN

SD-WAN as a Service: The Rise of Managed SD-WAN

Nemertes Research explores the data behind SD-WAN solution preferences, the difference between a DIY approach and a managed service, as well as the impacts on IT efficiency and customer control.

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SD-WAN Security Guide

SD-WAN Security Guide

The intersection between security and SD-WAN is critical in keeping data not only accessible but safe. Here’s a quick guide to the security benefits and precautions of SD-WAN.

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SD-WAN and Network Connectivity Design: A Three-Step Process to Balance Price, Performance, and Risk

SD-WAN and Network Connectivity Design: A Three-Step Process to Balance Price, Performance, and Risk

SD-WAN brings agility to network connectivity, but how do you engineer the smartest design? Step-by-step guidance starts with business needs, so your network delivers valuable outcomes.

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SIP Trunking Pitfalls and Resolutions

SIP Trunking Pitfalls and Resolutions

SIP trunking is often required to migrate on-premise communications systems to the cloud, but it presents a myriad of potential implementation pitfalls. Here’s what buyers need to know.

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