Masergy UCaaS with Managed SD-WAN solution brief

UCaaS delivered on a global, reliable platform

Two innovators. One global platform.

Keeping your employees, customers and partners connected is more important than ever. People are working from wherever they are, on a range of devices. It’s critical to have the communications platform performing because work doesn’t wait—so your employees shouldn’t have to either.

Masergy UCaaS is a best-of-breed solution built on the Cisco collaboration platform, a leader in the Gartner Magic Quadrant for UCaaS, and delivered on the Masergy network with over 99+% uptime guarantees. Gain the confidence you need to support always-on business with Masergy UCaaS.

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Best-of-breed solutions

Masergy UCaaS solutions are powered by Cisco. We embedded their bestof-breed UCaaS into our global software-defined network for reliable connectivity. You can trust Masergy UCaaS with SD-WAN to provide your enterprise a world-class business communications experience.

Cisco is a perennial Leader in the Gartner Magic Quadrant for UCaaS

For six years running, Masergy has been a Visionary in the Gartner Magic Quadrant for Managed Network Services, Global

Global coverage

Business doesn’t stop. People want to work from anywhere at anytime. Masergy UCaaS with SD-WAN enables your employees to reliably access cloud collaboration applications in 120 countries.

Built for enterprises

Enterprise-Grade UCaaS: With Cisco technologies embedded into Masergy’s software-defined network, enterprises get an all-in-one UCaaS solution that delivers reliable connectivity for global communications. Plus, it’s all managed with built-in security services provided by Masergy.

  • Calling: Feature-rich cloud calling capabilities on any device.
  • Meetings: Video conferencing that allows meetings to take place anywhere in the world.
  • Teams: Team Collaboration provides one app to launch chat, meetings, file sharing, video, and more.

SIP Trunking: Masergy’s hybrid cloud solutions allow you to maximize your existing on premises-based PBX investments while taking advantage of everything a cloud-based solution can provide.

Integration and Automation: Seamlessly connect with confidence to a broad array of SaaS applications including Microsoft® Office 365TM, Salesforce®, Google G SuiteTM, Slack, Marketo, Basecamp, Twitter, and 200+ enterprise apps.

IP Phones: Your IT staff can take full administrative control over easily portable, completely cloud-based phone systems. It’s plug-and-play hardware that is truly quick to connect.

Single pane of glass management

Masergy UCaaS solutions deliver true end-to-end visibility, analytics, and service controls in a single dashboard—available on any internet-connected device with a standard web browser.

As the pioneer in software-defined networking, Masergy embedded a layer of analytics and service controls directly into our global network to provide unmatched network and application intelligence for enterprise IT environments. Masergy’s award-winning Intelligent Service Control (ISC) portal offers global on-demand bandwidth, giving you the flexibility you need to manage your business.

You get a unified view of analytics for network, UCaaS, WAN edge devices, and application performance from your portal dashboard—available on any internet-connected device with a standard web browser.

Masergy’s portal: Intelligent service control

Why Masergy

Recognized as the pioneer in software-defined networking, Masergy enables unrivaled application performance across the network and the cloud with Managed SD-WAN, UCaaS, CCaaS, and Managed Security solutions.


a Cisco partner for 15+ years


visionary in Gartner Magic Quadrant for Network Services, Global


net promoter scores for 4+ years


customer retention rate


Needed a communications partner who could handle globalization


  • Accelerated growth by opening new offices in just days
  • Enhanced collaboration and employee communication

“As we expanded globally, Masergy was the only company I could find already offering UCaaS in all of the places we needed to be”

  • Jeff Thomas
  • VP of IT at MarkLogic

“We are extremely proud of our partnership with Masergy and the great work they’re doing to deliver Webex Contact Center for our customers and the cloud market.”

  • Baker Johnson
  • Senior Director of Strategy and Planning at Cisco