Solution: Contact Center

Article

The Triumvirate of Business Outcomes Shaping Digital Transformation

Jul 17, 2023

Discover the power of customer-centricity, employee empowerment, and smarter operations.

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Comcast Business Solutions Advisor Program Levels and Benefits

May 18, 2023

Learn why it pays to partner with a leader in connectivity and global secure networking solutions for future-ready businesses.

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Press Release

New Masergy Research Reveals Businesses Seek Greater Integration and Consolidation in Collaboration Tools and Services

Oct 4, 2022

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Article

CIO Research Reveals New Success Requirements for UCaaS and CCaaS

Oct 4, 2022

When it comes to cloud migration, you’ll need a stronger focus on integration and consolidation than you did two years ago. CIO research explains why.

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2022 UCaas & CCaaS Market Trends Snapshot

Sep 29, 2022

When companies can’t afford communications disruptions, CIO research reveals how IT leaders ensure UCaaS and CCaaS success.

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white paper

2022 UCaaS & CCaaS Market Trends Study

Sep 29, 2022

CIO research reveals the challenges with UCaaS and CCaaS as well as the top ways IT leaders ensure success.

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Sandbox

Jul 20, 2022

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Workforce Management

Jun 2, 2022

A streamlined workflow leads to happier customers and more productive employees with real-time call analytics, KPIs, and monitoring.

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Virtual Agent

Jun 2, 2022

Always on and ready, Masergy’s Virtual Agent delivers self-service applications with speech recognition accuracy and machine detection capabilities.

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Predictive Routing

Jun 2, 2022

Connect the right customer with the right agent using machine learning and big data analytics to generate better outcomes.

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Omni-Channel

Jun 2, 2022

Masergy Cloud Contact Center give your agents the ability to serve customers through their preferred channel–be it a phone call, text message, or email.

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Contact Center

Jun 2, 2022

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