Solution: Contact Center

Article

CIO Research Reveals New Success Requirements for UCaaS and CCaaS

Oct 4, 2022
CIO Research Reveals New Success Requirements for UCaaS and CCaaS

When it comes to cloud migration, you’ll need a stronger focus on integration and consolidation than you did two years ago. CIO research explains why.

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Press Release

New Masergy Research Reveals Businesses Seek Greater Integration and Consolidation in Collaboration Tools and Services

Oct 4, 2022
New Masergy Research Reveals Businesses Seek Greater Integration and Consolidation in Collaboration Tools and Services

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infographic

2022 UCaas & CCaaS Market Trends Snapshot

Sep 29, 2022
2022 UCaas & CCaaS Market Trends Snapshot

When companies can’t afford communications disruptions, CIO research reveals how IT leaders ensure UCaaS and CCaaS success.

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white paper

2022 UCaaS & CCaaS Market Trends Study

Sep 29, 2022
2022 UCaaS & CCaaS Market Trends Study

CIO research reveals the challenges with UCaaS and CCaaS as well as the top ways IT leaders ensure success.

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Sandbox

Jul 20, 2022
Sandbox

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Workforce Management

Jun 2, 2022
Workforce Management

A streamlined workflow leads to happier customers and more productive employees. Take advantage of real-time call analytics, KPIs, and monitoring in a consolidated dashboard view that lets you make actionable changes, and then reap the benefits across your business.

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Virtual Agent

Jun 2, 2022
Virtual Agent

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Predictive Routing

Jun 2, 2022
Predictive Routing

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Omni-Channel

Jun 2, 2022
Omni-Channel

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Contact Center

Jun 2, 2022
Contact Center

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Article

SEVEN leaders from Comcast Business and Masergy recognized on CRN’s 2022 Women of the Channel List!

May 9, 2022
SEVEN leaders from Comcast Business and Masergy recognized on CRN’s 2022 Women of the Channel List!

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Article

Masergy’s Jim Glackin receives 2021 Channel Partners Circle of Excellence award

Nov 2, 2021
Masergy’s Jim Glackin receives 2021 Channel Partners Circle of Excellence award

Circle of Excellence honors Masergy for vision, innovation, and advocacy of the channel during a time of transition and convergence.

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