• Intelligent Virtual Agent

    Masergy Intelligent Virtual Agent powers virtual assistant, chatbot, and queueing features for Masergy Global UCaaS and Cloud Contact Center. The Intelligent Virtual Agent is directly integrated into Masergy’s software-defined platform for added security and resiliency. [Read More]

  • CCaaS

    Partner with Masergy for a globally-available Cloud Contact Center with outstanding and comprehensive client support. Masergy Cloud Contact Center delivers a powerful, field-proven solution that optimizes customer engagements and improves first call resolution. [Read More]

  • Customers expect more attention, service, and value than ever before. Get the surprising performance metrics, integration statistics, and benefits cloud contact centers provide for analytics-driven organizations. [Read More]

  • Contact Center Trends: Delivering Better Business Results

    How do contact center performance metrics improve interactions? Today’s trends reveal the business objective disconnect and how cloud communications make data analysis more effective. [Read More]

  • DALLAS — August 22, 2018 — Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named Masergy Global UCaaS a “2018 Unified Communications Product of the Year Award” winner. “Masergy is […] [Read More]

  • The customer engagement hierarchy should drive your customer service strategy, but mapping data across each phase and system is difficult. Key insights help you transform your business. [Read More]

  • Customer service is key to customer satisfaction, but millennials and social media have dramatically altered customer interactions. Contact Centers focused solely on voice are becoming obsolete. Find out how the cloud offers an ideal way to track and understand your customers. [Read More]

  • Dallas – October 30, 2017 – Masergy, a leading provider of global software defined networking, managed security and cloud communications solutions, announced today that its omni-channel Cloud Contact Center solution received a Silver medal in the 2017 Golden Bridge Awards®– marking this the fourth industry award since the solution’s early 2017 introduction. The coveted Golden […] [Read More]

  • The Golden Bridge Silver Awards 2017

  • We are excited for our friends at BroadSoft on the Cisco acquisition. Joining the Cisco family means accelerating more enterprise communications to the cloud. Masergy has experienced first-hand huge growth in adoption of Global UCaaS among our customer base as more enterprises move their on-premises communications to the cloud and seek a provider that has the ability to offer a frictionless migration experience to customers worldwide. [Read More]

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