March 27, 2018
5 Ways to Improve Contact Center Customer Service
Customer service is key to customer satisfaction, but millennials and social media have dramatically altered customer interactions. Contact Centers focused solely on voice are becoming obsolete. Find out how the cloud offers an ideal way to track and understand your customers.
October 30, 2017
Masergy’s Cloud Contact Center Wins Golden Bridge Award
Dallas – October 30, 2017 – Masergy, a leading provider of global software defined networking, managed security and cloud communications solutions, announced today that its omni-channel Cloud Contact Center solution received a Silver medal in the 2017 Golden Bridge Awards®– marking this the fourth industry award since the solution’s early 2017 introduction. The coveted Golden […]
October 30, 2017
The Golden Bridge Silver Awards 2017
October 24, 2017
Masergy Wins Innovation-Focused Award: Accolades from BroadSoft post-Cisco acquisition
We are excited for our friends at BroadSoft on the Cisco acquisition. Joining the Cisco family means accelerating more enterprise communications to the cloud. Masergy has experienced first-hand huge growth in adoption of Global UCaaS among our customer base as more enterprises move their on-premises communications to the cloud and seek a provider that has the ability to offer a frictionless migration experience to customers worldwide.
October 16, 2017
Essen Health Care
Essen Health Care partnered with Masergy to upgrade legacy PBX technology. Learn how Global Unified Communications as a Service and Cloud Contact Center solutions enable enterprise-grade call routing and comprehensive management capabilities.
September 25, 2017
Masergy Named Niche Player to 2017 Gartner UCaaS Magic Quadrant
It’s no secret that being named to the Gartner UCaaS Magic Quadrant is an accomplishment. Each year, Gartner evaluates players in the UCaaS space. This year, Masergy is excited to announce that we’ve been assessed on the completeness of and ability to execute our cloud communications vision, and have been named a Niche Player in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide (UCaaS MQ).
August 30, 2017
3 Ways UCaaS Can Help Organizations Weather Hurricane Harvey
By now, everyone has heard of Hurricane Harvey, the tropical storm that has inundated parts of the Houston, Texas area with more than 40-50 inches of rain, flooding a quarter of the land mass that makes up Harris County. In this post, we explore how UCaaS solutions can help organizations minimize lost business.
June 26, 2017
Masergy Cloud Contact Center Honored With IT Service Management Stevie® Award
Company’s Compelling Communications Innovation Captures 2017 American Business Award
May 18, 2017
Gain Omni-channel flexibility with Masergy Cloud Contact Center
Route all customer interactions--over voice, instant messaging, email, SMS and social media--to one or more teams, sites, or outsource partners. With Masergy Cloud Contact Center you get a single, global queue in the cloud to maximize your customers' satisfaction.
April 12, 2017
Masergy’s Cloud Contact Center Receives 2017 Unified Communications Product of the Year Award
Dallas – April 12, 2017 – Masergy today announced that TMC has named the company’s Cloud Contact Center as a Unified Communications Product of the year. Masergy’s newly announced solution won the distinctive honor based on its omni-channel system, predictive analytics, and Salesforce.com integration that help companies transition to a unified cloud platform to reduce […]