• The customer engagement hierarchy shows the process every customer moves through as they interact with you – from a single call to a lifetime relationship. Here are key insights that can help you plan your customer service strategy and transform your business. [Read More]

  • Customer service is key to customer satisfaction, but millennials and social media have dramatically altered customer interactions. Contact Centers focused solely on voice are becoming obsolete. Find out how the cloud offers an ideal way to track and understand your customers. [Read More]

  • Dallas – October 30, 2017 – Masergy, a leading provider of global software defined networking, managed security and cloud communications solutions, announced today that its omni-channel Cloud Contact Center solution received a Silver medal in the 2017 Golden Bridge Awards®– marking this the fourth industry award since the solution’s early 2017 introduction. The coveted Golden […] [Read More]

  • The Golden Bridge Silver Awards 2017

  • We are excited for our friends at BroadSoft on the Cisco acquisition. Joining the Cisco family means accelerating more enterprise communications to the cloud. Masergy has experienced first-hand huge growth in adoption of Global UCaaS among our customer base as more enterprises move their on-premises communications to the cloud and seek a provider that has the ability to offer a frictionless migration experience to customers worldwide. [Read More]

  • Essen Health Care

    Essen Health Care partnered with Masergy to upgrade legacy PBX technology. Learn how Global Unified Communications as a Service and Cloud Contact Center solutions enable enterprise-grade call routing and comprehensive management capabilities. [Read More]

  • It’s no secret that being named to the Gartner UCaaS Magic Quadrant is an accomplishment. Each year, Gartner evaluates players in the UCaaS space. This year, Masergy is excited to announce that we’ve been assessed on the completeness of and ability to execute our cloud communications vision, and have been named a Niche Player in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide (UCaaS MQ). [Read More]

  • By now, everyone has heard of Hurricane Harvey, the tropical storm that has inundated parts of the Houston, Texas area with more than 40-50 inches of rain, flooding a quarter of the land mass that makes up Harris County. In this post, we explore how UCaaS solutions can help organizations minimize lost business. [Read More]

  • Company’s Compelling Communications Innovation Captures 2017 American Business Award [Read More]

  • Route all customer interactions--over voice, instant messaging, email, SMS and social media--to one or more teams, sites, or outsource partners. With Masergy Cloud Contact Center you get a single, global queue in the cloud to maximize your customers' satisfaction. [Read More]

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