Auto Attendant

Masergy’s integrated Automated Attendant provides clients with a powerful and flexible tool to field inbound calls and deliver them to the intended destination through interactions with the caller. Once connected, the caller received a greeting that provides a menu of options to complete call routing.

The Automated Attendant uses the multi-location enterprise capabilities of the Masergy platform to transparently support geographically distributed groups. Client can allow extension or dial-by-name calling from any Automated Attendant at any business location.

Masergy Automated Attendant engines are designed to suit any call routing application by cascading a limitless number of layers and trees. Interactive dialog will be based upon Dual Tone Multi Frequency (DTMF), with errors (incorrect entries) sent to an informational message and returned to the earlier point in the menu.

Feature Include:

  • Customized Greetings
  • Extension dialing
  • Name dialing
  • Customizable menu options
  • Customizable actions
  • Transfer to Operator
  • Transfer with/without Prompt
  • Time of Day and Holiday routing

Enhance productivity with embedded features.

Our global UC solutions deliver a comprehensive suite of communications and productivity applications from the
cloud to your fingertips. Masergy UCaaS delivers enterprise-grade communications anytime, on any device, anywhere on the globe.


Cloud Communications

Simply Connect To Experience Real Productivity


Productivity Applications
Guaranteed Performance
Infinitely Scalable

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SIP Trunking

Advanced Features
UCaaS Integration
Trunk Pooling

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Global Presence

Global Office
Global DID
Global Gateway

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Analytics And
Service Control

Real-time Performance
Unlimited Endpoints
Cloud Based App

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