Do Not Disturb


This service allows users to set their status as unavailable. Typically, Do Not Disturb means that calls will not ring on your desk phone, but will be sent directly to voicemail. If you've recorded the busy greeting, then that greeting will play for callers. When a user activates the Do Not Disturb (DND) service, all calls to the user are processed as if the user is busy and cannot receive calls. Other terminating services trigger on the busy condition.

When active, the service provides a visual reminder to the user via a button on the Telephony Toolbar. Furthermore, every time a call is blocked or deflected as a result of the service, the user is played a ring splash as a reminder that the service is active (if enabled.) The default state of Do Not Disturb is "Off".


How to

Your phone may have a hard button labeled Do Not Disturb. You can press that, or:

  1. Press Menu
  2. Press 1 for Features
  3. Press 1 for Do Not Disturb

If you have shared call appearance you cannot use the DND phone feature.

Use The Personal Web Portal

The user can activate and deactivate the service through the personal web portal. The user can also select whether a ring splash is applied when a call is blocked or deflected by the service. Click Incoming calls. Click Do Not Disturb. Click on (or off.) To get reminders that are in DND, Check the box for "Play Ring Reminder when a call is blocked." Click OK.

Feature Access Code

The user can activate and deactivate the Do Not Disturb (DND) service by dialing *78 to activate or *77 to deactivate. The system then plays a confirmation announcement and the user hangs up. Feature access codes can also be used from the call control client. For example, the user can enter *78 to activate Do Not Disturb. The system then rings the user's device and plays a confirmation announcement indicating that Do Not Disturb has been activated.

Telephony Toolbar

Click the red guy with the slash through it.

Masergy Unity Client

  1. Click Settings under Services.
  2. Click Do Not Disturb.
  3. Click on (or off).
  4. To get reminders that are in DND, Check the box for "Play Ring Reminder when a call is blocked."
  5. Click OK.

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