Just start typing to find what you're looking for! Your answer is just a click away.
Masergy's Software Defined Platform enables customizable hybrid solutions that deliver the industry's best client experience.
Connectivity OptionsVirtualized EnvironmentsService ControlAdvanced AnalyticsManaged Network FunctionsGlobal CoverageCloud Marketplace
Unified Enterprise Security
Global UCaaSIntelligent SIP TrunkingCollaboration SolutionsHosted Call CenterGlobal PresenceUCaaS AnalystWebRTCHybrid Deployments
Masergy's fully Managed SD-WAN is yet another powerful component of our global Hybrid Networking solution suite.
SIEMs provide a single pane of glass into organizations' incident reporting but they are complex to implement and require considerable personnel. It may be time to consider more effective alternate approaches.
A Cloud Communications solution should provide your enterprise with the latest technologies needed to mitigate against security breaches that can disrupt business activities. Learn how Masergy’s UCaaS security features ensure the confidentiality of your business communications.
Masergy provides high-performance solutions customized to address our customers’ unique IT needs and delivers the industry's best client experience.
Hear from global IT leaders on how Masergy's Hybrid Networking, Managed Security and Cloud Communications solutions have provided them with unparalleled agility, security, and productivity.
Learn how Atlanta-based PRGX, the world's top provider of recovery audit services, used Masergy's Software Defined Platform to offer a faster big data service to customers.
Masergy’s Software Defined Platform leverages leading edge innovations in software defined networking, network function virtualization, advanced machine learning, and big data analytics that power our solutions.
Learn about Masergy's 15 years of groundbreaking advancements. From our patented Software Defined Platform to our award winning customer experience. Masergy enables IT transformation.
Masergy's Software Defined Network Control mobile application allows real-time control of your network infrastructure - even from the beach!
Learn how Masergy delivers innovative technologies and customized solutions to transform enterprise IT. We share insights on industry trends, customer successes, and Masergy solutions.
Even more information and answers to the questions you have can be found in our Support andSoftware Downloads sections.
IT departments expend endless hours and countless dollars on network automation tools—hardware and software that handle change and configuration management issues.
Companies realize that perimeter defense is not enough to prevent the variety of breaches today. CISOs are changing defense strategies and spending to address threat detection.
Cloud Communications can help your organization reduce its TCO by eliminating upfront acquisition costs, reduce deployment cycles, cut IT administrative costs, remove software update requirements and eliminate on-premises equipment.
Masergy has created an award-winning partner ecosystem that enables us to deliver the most advanced solutions to our customers around the globe. Working with a wide variety of partners, we provide unparalleled solutions and support throughout the entire customer lifecycle.
Learn why the tech industry's top channel partners and agents prefer to sell Masergy Hybrid Networking, Managed Security and Cloud Communications solutions.
Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to global enterprises. Our patented technology, customizable solutions and unmatched customer experience are why a growing number of leading organizations rely on Masergy to deliver performance beyond expectations.
Masergy's hybrid networking, managed security and cloud communication solutions deliver guaranteed business outcomes with the best end-to-end client experience in the industry.
Get UCaaS Support and Software Downloads.
Masergy receptionist is a web-based application enabling a user to monitor a configurable set of users in the enterprise business group. This service provides critical call detail and group member status for effective attendant call routing. Entirely web based, this service surpasses legacy PBX consoles, and seamlessly combines with Masergy applications such as Auto Attendant, for enhanced attendant solutions. Functionality is distributed across three components to optimize attendant performance.
The Attendant Console is used to:
An IP phone is used to
You can view several directories from inside The Receptionist Software:
The receptionist can set up a list of a few contacts (under web portal>>Client Applications>>Broadworks Receptionist Enterprise, also known as Phone Status Monitoring). You can also view the entire list of all numbers in your group. You can search by last name, sort by first name, etc. If the receptionist is also responsible for other tasks using her computer, we recommend a second monitor one for the receptionist and one for the other tasks. We also recommend a headset if you wish to take full advantage of the features such as a click to answer. The alternative is also very easy, by picking up the handset to answer calls.
Masergy Receptionist Client User GuideEnglish PDFFrench PDFGerman PDFItalian PDFSpanish PDF
Our global UC solutions deliver a comprehensive suite of communications and productivity applications from thecloud to your fingertips. Masergy UCaaS delivers enterprise-grade communications anytime, on any device, anywhere on the globe.
Productivity ApplicationsGuaranteed PerformanceInfinitely Scalable
Advanced FeaturesUCaaS IntegrationTrunk Pooling
Global OfficeGlobal DIDGlobal Gateway
Real-time PerformanceUnlimited EndpointsCloud Based App
CountryUnited StatesUnited KingdomCanadaAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d’IvoireDemocratic Republic of the CongoDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHondurasHong Kong S.A.R., ChinaHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao S.A.R., ChinaMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaViet NamWallis and FutunaWestern SaharaYemenZambiaZimbabwe
Please indicate the solution(s) you would like to learn more about: Hybrid NetworkingManaged SecurityCloud Communications
View More Blog Posts
View More Blog Posts
View More Press Releases
View More Press Releases
What keeps CIOs up at night? Unauthorized users on their communications networks; stolen information; disrupted business activity. These are all real threats that Masergy's UCaaS is designed to thwart.
Masergy Corporate Headquarters2740 North Dallas ParkwayPlano, TX 75093 (USA)+1 (866) 588-5885
Masergy European Headquarters29 Finsbury CircusSalisbury House 5th FloorLondon, EC2M 5QQ (UK)+44 (0) 207 173 6900
Hybrid NetworkingManaged SecurityCloud Communications
About UsManagement TeamAwardsPress ReleasesNewsEventsCareersMasergy STEM Scholarship 2016Contact Us
©2016 masergy communications, inc. • Policies • Sitemap • ancillary-service-charges