UCaaS Analyst


Get UCaaS Support and Software Downloads.

Unique Visibility

Masergy UCaaS Analyst provides industry-unique performance metrics for our Unified Communications as a Service (UCaaS) customers. Featuring unlimited end-to-end monitoring of UC endpoints for all subscribed users and services globally, UCaaS Analyst delivers the real-time data visualization and service management all enterprise IT managers need to optimize their business communications.

Valuable Insights

Use UCaaS Analyst to gain valuable insights and proactively troubleshoot and solve UC quality issues that cause poor call quality--even if the issue originated outside the customer's network. IT teams leveraging UCaaS Analyst can reduce the time to resolution for UC issues from days down to mere minutes.

Simplified Management

Masergy UCaaS Analyst has powerful UC service management capabilities. Get a consolidated view of Masergy UCaaS user profiles, service inventory reports and online access to invoices directly from the UCaaS Analyst dashboard.



  • End-to-end UC performance visibility across WAN infrastructure
  • Unlimited monitoring of endpoints for all subscribed users and services
  • Manage, filter and analyze data into actionable insights in a clean, simple dashboard view
  • Real-time management of key Masergy UC services
  • Consistent user experience anywhere in the world


UCaaS Analyst is integrated into our Intelligent Service Control (ISC), delivered from the cloud and available free of charge to all Masergy UCaaS customers. All upgrades and enhancements are instantly available to customers without the need to buy new hardware or software licenses. UCaaS Analyst enables customers to proactively solve voice over IP (VoIP) and UC quality issues to minimize downtime.

Enhance productivity with embedded features.

Our global UC solutions deliver a comprehensive suite of communications and productivity applications from the
cloud to your fingertips. Masergy UCaaS delivers enterprise-grade communications anytime, on any device, anywhere on the globe.


Cloud Communications

Simply Connect To Experience Real Productivity


Productivity Applications
Guaranteed Performance
Infinitely Scalable

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SIP Trunking

Advanced Features
UCaaS Integration
Trunk Pooling

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Global Presence

Global Office
Global DID
Global Gateway

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Analytics And
Service Control

Real-time Performance
Unlimited Endpoints
Cloud Based App

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Free Consultation