Service Packs


This activity introduces the concept of packages of user services that can be assigned as a service package. The Service Packs feature allows you to choose packs of group and user services that can be assigned according to their usefulness. Service packs are managed by Masergy. Service packs are billed automatically when added. Service packs are designed to support different variations to meet your needs. The following service packs configurations are supported:

  • Executive User
  • Mobility User
  • Power User
  • Business User
  • Utility User
  • Basic DID
  • Enhanced DID


How to

Group administrators can assign and un-assign user packs to and from users in the web portal. The users' available services are the superset of all the services in the packs assigned. When a pack is un-assigned, that service is no longer available to the user and the user loses any configuration data associated with it. The service pack is treated as a unit and cannot be broken or redistributed.

For further details on Service Pack User features please see the Masergy User Feature Guide.

Enhance productivity with embedded features.

Our global UC solutions deliver a comprehensive suite of communications and productivity applications from the
cloud to your fingertips. Masergy UCaaS delivers enterprise-grade communications anytime, on any device, anywhere on the globe.


Cloud Communications

Simply Connect To Experience Real Productivity


Productivity Applications
Guaranteed Performance
Infinitely Scalable

Learn More

SIP Trunking

Advanced Features
UCaaS Integration
Trunk Pooling

Learn More

Global Presence

Global Office
Global DID
Global Gateway

Learn More

Analytics And
Service Control

Real-time Performance
Unlimited Endpoints
Cloud Based App

Learn More