Third-Party Voice Mail Support


The Third-Party Voice Mail Support service facilitates the support and integration of an external voice mail platform. This capability is required to deploy Masergy with a third-party voice mail platform, while retaining the integration of voice mail with other Masergy services. When Third-Party Voice Mail Support is used with Microsoft Exchange and Office Communications Server the system has many features. Including Voice Activated Options:

  • Options for Voicemail
  • Email
  • Calendar
  • Personal contacts
  • Directory
  • Personal options

The messages are stored on the exchanger or hosted exchange server. This feature allows forwarding of busy and/or unanswered calls to an external voice messaging platform. The maximum number of rings for the No-Answer timer is 20. Incoming calls that reach a busy or no-answer condition are redirected to the third-party messaging server configured for the group. Once the call is answered by the third-party messaging system, the call control is handed off to the messaging system for further processing.


How To

Users of the Third-Party Voice Mail Support service who are configured to use the external voice mail platform are able to retrieve their voice messages by:

  • Pressing the Messaging button on their phone (if available)
  • Calling their own number from their phone.

In addition, users of the Third-Party Voice Mail Support service are always able to retrieve their voice messages by:

  • Calling the external voice mail platform voice portal number
  • Calling the external voice mail platform voice portal SIP-URL.

In cases 1 and 2, Masergy redirects the call to the external voice mail platform, which allows the users to retrieve their messages through the applicable procedure.

Enhance productivity with embedded features.

Our global UC solutions deliver a comprehensive suite of communications and productivity applications from the
cloud to your fingertips. Masergy UCaaS delivers enterprise-grade communications anytime, on any device, anywhere on the globe.


Cloud Communications

Simply Connect To Experience Real Productivity


Productivity Applications
Guaranteed Performance
Infinitely Scalable

Learn More

SIP Trunking

Advanced Features
UCaaS Integration
Trunk Pooling

Learn More

Global Presence

Global Office
Global DID
Global Gateway

Learn More

Analytics And
Service Control

Real-time Performance
Unlimited Endpoints
Cloud Based App

Learn More