Voicemail Transcription

Masergy Voicemail Transcription saves time and increases productivity. No longer will you have to listen to your voicemail messages when you can read them. The transcribed messages are also known as voice to text (V2T).  The V2T is a best effort speech recognition in converting your voicemail message to written text and you also get an email that has the text and an audio file attached.

We have two levels of service:

  • Machine
  • Human Assisted

You simply add the service to any and all of your users. A voicemail is left and it goes to Masergy transcription service. A secure computer listens to the message. Then it emails it directly back to your e-mail address with an attachment of the message left and the transcribed message in the body of the e-mail.

If you require a more accurate transcription then use the Human Assisted Voicemail Transcription Service. After the message is transcribed by computer, if the computer is confident it will just email you the text, but if it believes there might be errors, then the message is sent to a live person to listen to your message and double check the transcription. The Human Assisted service has an additional charge. The entire process is handled with in a few minutes.

For further details please talk to your system administrator or contact Client Services at 611 from any of your Masergy phones.


Voice Mail Transcription Data Sheet

Enhance productivity with embedded features.

Our global UC solutions deliver a comprehensive suite of communications and productivity applications from the
cloud to your fingertips. Masergy UCaaS delivers enterprise-grade communications anytime, on any device, anywhere on the globe.


Cloud Communications

Simply Connect To Experience Real Productivity


Productivity Applications
Guaranteed Performance
Infinitely Scalable

Learn More

SIP Trunking

Advanced Features
UCaaS Integration
Trunk Pooling

Learn More

Global Presence

Global Office
Global DID
Global Gateway

Learn More

Analytics And
Service Control

Real-time Performance
Unlimited Endpoints
Cloud Based App

Learn More