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Masergy’s customers credit us with delivering superior performance in every respect, from customized solution design and innovative technologies to proactive customer support. Clients view Masergy’s technical experts as an essential extension of their IT teams.
Masergy’s Software Defined Network Platform with advanced analytics and our adaptive behavioral-based security platform deliver powerful solutions that let our customers operate at the speed of business change.
Our 15-year history is highlighted by a host of groundbreaking advancements, including our software-defined network platform – all of which were developed through a customer lens.
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Masergy is the largest independent cloud network provider in the world. Our customized solutions approach helps our customers reduce the cost and complexity of managing their global networks, advanced security and cloud-based unified communications systems.
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The Account Code service allows the users to assign certain calls to specified accounts, for tracking purposes and can be very useful if you bill clients for calls, such as law offices, architects, etc. Two account code dialing methods are offered, which can be assigned concurrently to different users of a group. The two types of account code are Mandatory and Feature Access Code. All emergency (911) and repair (611) calls are never prompted for an account code.
Users assigned the Mandatory Account Codes service are prompted to enter an account code every time they make a call outside of the group. When prompted to enter a code, the user dials the applicable digit string, after which the call resumes normally. The code is captured in the associated accounting information generated for that call. The group administrator can elect to have account codes apply only to long distance calls. In this case, users are not prompted for an account code when making a local or toll-free call. Account codes are a fixed length, as configured by the group administrator. When prompted for an account code, the user is informed of the number of digits to enter.
When a user makes a call for which an account code is required, the dialing sequence is as follows: [User dials phone number] [account code prompt] [user enters account code] call then proceeds.
When assigned the Feature Access Code-Based Account Code service, the user can:
The sequence is as follows: [Off-hook] [FAC] [prompt] [code] [confirmation] [dial tone] [call]
WebRTC is emerging from the realm of hype to real-world adoption. This open source standard lets application developers enable voice and video communications within web browsers for customer-facing web applications.
Global Cloud NetworkingAdvanced Managed SecurityCloud Unified Communications
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