Masergy

Call Forwarding No Answer

Description

This service enables a user to redirect incoming calls to another destination when the user does not answer within a specified number of rings. The maximum number of rings is 20. The service can be controlled via the phone, via the personal web portal, and via feature access codes (FAC) dialed from the user's device.

 

How to

Polycom Phone Activation

  1. Simply press the softkey labeled forward.
  2. Press 2 for no answer.
  3. Enter the phone number including area code.
  4. Enter the number of rings before forwarding.
  5. Click the softkey labeled enable.

To Disable

  1. Simply press the softkey labeled forward.
  2. Press 2 for no answer. (It reads enabled)
  3. Click the softkey labeled disable.

Web Activation

The service can be activated and deactivated through the user's Personal web portal. When activated, a valid forwarding phone number or URL must be entered. Users can also configure the number of rings before the call is forwarded. 

Feature Access Codes Activation

The service can be activated and deactivated through feature access codes dialed from the user's device.

To activate, the user dials *92, optionally followed by a valid forwarding phone number. The system then plays a confirmation announcement and the user hangs up.

To deactivate, the user dials *93. The system then plays a confirmation announcement and the user hangs up. The user can also set the number of rings before the call is forwarded by dialing a feature access code. The default feature access code is *610. Note however, that this setting applies to all services with no-answer handling, that is, the Voice Mail, Third-Party Voice Mail Support, and Sequential Ringing services. Feature access codes can also be used from any of the call control clients. For example, the user can enter *92XXXXXXXXXX to activate call forwarding, with XXXXXXXXXX being the forwarding number. The system then rings the user's device and plays a confirmation announcement indicating that Call Forwarding has been activated. In addition, the user can just enter *92 through the call control client. Then, the user's device rings, and when answered, the system prompts for the forwarding number (as described earlier).

The user can also set the call forwarding destination to the voice portal FAC, which is *62 (default value), instead of the voice portal number or extension. The caller rolls to the called party's voice mail box in the Masergy Voice Mail system.

When the user enters the forwarding phone number, the system validates the phone number against the user's calling plans (Outgoing Calling Plan, Outgoing Digit Plan, and Acct/Auth Codes). If the number is not allowed, the user is presented with an audio treatment or an error message.

Call Forwarding No-Answer to Voice Mail

This is the standard default if you have voicemail. The phone rings about 3 times and if unanswered, then goes to voicemail. Typically you would not change this setting.

It can be enabled or disabled via the user's web portal (Messaging>>Voice Management) by checking or un-checking the Send Unanswered Calls to Voice Mail box on the Voice Management web page or via the user's phone by dialing the FAC *41# (default value), and disabled by dialing the FAC #41# (default value). After the FAC is dialed, the system plays a confirmation announcement "Your Voice Mail service is now set to [not] answer calls when you do not answer. Thank you." It then releases the call.

When enabled, an incoming call to a user is sent to voice mail if the call is not answered.

When disabled, the Voice Mail service does not activate for an unanswered incoming call to a user, and the applicable handling for a no-answer condition occurs. Note that this activity does not change the service priorities, and Call Forwarding No Answer continues to have higher precedence than Call Forwarding No Answer to Voice Mail.

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