Masergy

Call Notify

Description

This service enables a user to define criteria that cause certain incoming calls to trigger an e-mail notification to a user-specified address. This can be a very useful feature. You may decide to use it. If it becomes inefficient you can simply turn the feature off.

When an incoming call matches pre-defined criteria, this service sends an e-mail with information about the caller to a user-configurable address. The criteria include:

Selected time schedule, for example, "Every Day All Day" or a customer time such as "business hours"

Whether the calling line ID is PRIVATE or UNAVAILABLE

A list of up to 12 phone numbers or digit patterns (for example, 514*). The criteria can be combined within predicates (for example, incoming call from this number AND within business hours AND during work week). Multiple predicates can be defined and a notification is sent when at least one of the predicates is met.

This service is configured through the Personal web portal. The user defines criteria based on the incoming caller identity, ranges of digits, the time of day, and the day of the week. The default state of Call Notify is "Off".

Ranges of digits can include digits from 0-9, and the following wildcard characters:

* (star) - This wildcard can only be used as the last character of the digits string and matches any number of trailing digits.

? (question mark) - This wildcard can be used anywhere in the string and matches any single digit.

Multiple criteria can be combined to build predicates, and multiple predicates can be defined simultaneously. Each predicate can be active or inactive. The user defines an email address for notification, which is used to send the notification if any of the active predicates is met.

 

How to

  1. Log into Personal web portal.
  2. Ho to Incoming calls.
  3. Click Call Notify.
  4. Enter an email address.
  5. Click Apply.
  6. If you want to add any criteria (as above) click Add.
  7. Enter the criteria and click OK.
  8. Click OK again.
  9. The next call you get while the criteria is true, you will also get an email.

Only users with Caller ID will get this in the email. You can also use an email address for a cell phone. Simply call your carrier and ask for the address.

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