Masergy

Call Park

Description

Call Park is a “nonexclusive hold.” It puts a call on hold that can be picked up anywhere at the company (Not a transfer). A call can be parked by anyone at any extension and then the call picked up from any extension. Once a call has been parked your phone is free for other calls. You should use overhead paging or instant messaging to utilize Call Park most efficiently. Only one call can be parked at any extension. If the parked call has not been picked up after 50 seconds, the call will ring back to the phone from where the call was answered and parked. The 50 second timer is customizable. An alternative solution to Call Park utilizes Park Orbits instead of a person's extension. For information on this feature please click on ink to web page (Link).

 

How to

Use Call Park

  1. While on the call you want to park
  2. Press the soft key labeled MORE
  3. Press the soft key labeled PARK
  4. Dial the extension
  5. Press the soft key labeled ENTER

Use Park Pickup

  1. Pick up any call parked at any extension while your phone is idle
  2. Press the soft key labeled MORE
  3. Press the soft key labeled PARKPCK
  4. Enter your extension
  5. Press the soft key labeled ENTER

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