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Customizable, high-performance global cloud networking with software-defined network control, fully managed 24/7.
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Masergy provides a comprehensive customer experience from custom solutions designed to fit companies' unique business requirements to innovative technologies and customer support that is unrivaled in the industry.
Masergy’s customers credit us with delivering superior performance in every respect, from customized solution design and innovative technologies to proactive customer support. Clients view Masergy’s technical experts as an essential extension of their IT teams.
Masergy’s Software Defined Network Platform with advanced analytics and our adaptive behavioral-based security platform deliver powerful solutions that let our customers operate at the speed of business change.
Our 15-year history is highlighted by a host of groundbreaking advancements, including our software-defined network platform – all of which were developed through a customer lens.
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Masergy has created an award-winning partner ecosystem that enables us to deliver the most advanced solutions to our customers around the globe. Together, we provide unparalled service and support throughout the entire customer lifecycle.
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Masergy is the largest independent cloud network provider in the world. Our customized solutions approach helps our customers reduce the cost and complexity of managing their global networks, advanced security and cloud-based unified communications systems.
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Call Pickup allows users to answer any ringing line within their call-pickup group. A call pickup group is defined by the administrator and is a subset of the users in the group that can pick up each other's calls. A useful scenario is if Jill works in Accounts Payable with three other people. They all give out their extensions. If a call comes in for Jill and she is away from her desk, then Jack can answer it without having to walk over to her desk, without her having to forward the calls, etc. The admin sets up these four people in a group. Jack dials *98 and answers Jill's incoming call.
To pick up a ringing call coming to another user of the group, users go off-hook and dial the Call Pickup feature access code (*98), which connects them to the ringing party. If more than one line in the call pickup group is ringing, the call that has been ringing the longest is picked up. Users already engaged in a two-way call can put the first party on hold and dial the Call Pickup feature access code to answer an incoming call to the call pickup group.
The group administrator defines Call Pickup groups through the Group web portal. A single group can have multiple Call Pickup groups defined simultaneously, but a given user can only belong to a single Call Pickup group.
WebRTC is emerging from the realm of hype to real-world adoption. This open source standard lets application developers enable voice and video communications within web browsers for customer-facing web applications.
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