Masergy Corporate Headquarters2740 North Dallas ParkwayPlano, TX 75093 (USA)
Customizable, high-performance global cloud networking with software-defined network control, fully managed 24/7.
Next-generation threat-management solutions, fully managed with continuous monitoring by security experts.
Feature-rich global unified communications solutions that are inherently resilient and infinitely scalable
Masergy provides a comprehensive customer experience from custom solutions designed to fit companies' unique business requirements to innovative technologies and customer support that is unrivaled in the industry.
Masergy’s customers credit us with delivering superior performance in every respect, from customized solution design and innovative technologies to proactive customer support. Clients view Masergy’s technical experts as an essential extension of their IT teams.
Masergy’s Software Defined Network Platform with advanced analytics and our adaptive behavioral-based security platform deliver powerful solutions that let our customers operate at the speed of business change.
Our 15-year history is highlighted by a host of groundbreaking advancements, including our software-defined network platform – all of which were developed through a customer lens.
Learn how Masergy is delivering the latest technologies and customized solutions to our clients in an effort to transform enterprise IT into an engine of business innovation.
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Masergy has created an award-winning partner ecosystem that enables us to deliver the most advanced solutions to our customers around the globe. Together, we provide unparalled service and support throughout the entire customer lifecycle.
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Masergy is the largest independent cloud network provider in the world. Our customized solutions approach helps our customers reduce the cost and complexity of managing their global networks, advanced security and cloud-based unified communications systems.
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Directed Call Pickup allows a user to dial a feature access code (*97) followed by an extension, to pick up (answer) a call directed to a user with that extension (in the same customer group). If the ringing party has already answered the call, or if it has no alerting call, or if the dialed extension is invalid, the user receives a reorder treatment. The main feature interactions introduced by this service are described in the following table.
It is not possible to pick up a waiting call. A call must alert the user with ringing to be picked up.
It is possible to pick up a ringing call before the call is forwarded by Call Forward No-Answer (CFNA). Picked up calls are not forwarded by the user picking up the call. It is possible to pick up a blind transferred call.
It is possible to transfer a picked-up call.
To pick up a call using the Directed Call Pickup service, users dial the Directed Call Pickup feature access code, *97 followed by the extension of the ringing party.
WebRTC is emerging from the realm of hype to real-world adoption.
Global Cloud NetworkingAdvanced Managed SecurityCloud Unified Communications
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