Help & Support

Call Accounting

  • What is Masergy Call Reports?

    As a web-enabled application, is seamlessly integrated with Masergy’s Unified Communications service without the need for additional hardware or software. The Call Reports reports are securely stored online, and are available on-demand from anywhere for up to a years. Moreover, selected custom reports may be scheduled to be automatically emailed in .PDF or .CSV file formats to any recipient for easy and timely analysis.

    Learn More

  • Can Call Reports be configured to automatically generate report?

    Call Reports can be configured to generate reports with predefined report parameters and deliver the reports at defined intervals to any email address.

    Learn More

  • What is CDR?

    A call detail record (CDR) contains metadata containing data fields that describe a specific instance of a call, but does not include the content of that call. For example, a call detail record describing a particular phone call might include the phone numbers of both the calling and receiving parties, the start time, and duration of that call.

  • What is Call Accounting?

    Call Accounting is search and reporting engine for all CDRs collected in real time. Masergy’s Call Accounting service, Call Reports, allows organizations of any size to analyze inbound, outbound, and intra-office calls to help them better manage usage and increase organizational productivity. Call Analytic’s comprehensive call activity reports are customizable to meet the specific needs of each department manager.

UCaaS Analyst

  • What is Mean Opinion Score (MOS)?

    In voice telephony the term MOS, or mean opinion score, is a measurement of the quality of human speech at the destination end of the circuit. MOS is a calculation based on performance of the IP network over which it is carried, expressed as a single number in the range of 1 (lowest perceived quality) to 5 (highest perceived quality). In this calculation MOS is a function of CODEC, Latency, Jitter, and Packet Loss. Masergy’s UCaaS Analyst provides MOS for every call that is completed between two end points.

    Learn More

  • How is Masergy’s UCaaS service different from a Network perspective?

    Masergy’s UCaaS solution is embedded in the fabric of our global private network. What that means is that Masergy has visibility and control over every active component within the network, end-to-end, giving Masergy the unique ability to pinpoint any possible network concerns to help bring faster time to resolution – often before the users experience any issues. This is one of the reasons Masergy’s uptime and service availability is unmatched.

    In fact, Masergy is very transparent about its performance. Masergy provides a real-time UCaaS service monitoring tool to its customers. This tool, called UCaaS Analyst, enables customers to view Mean Opinion Score (MOS), a measure of call quality, for every single call.

  • What is UCaaS Analyst?

    Masergy UCaaS Analyst provides industry-unique performance metrics for our global Unified Communications as a Service (UCaaS) customers. Featuring unlimited end-to-end monitoring of UC endpoints for all subscribed users and services, UCaaS Analysts delivers real time quantitative and qualitative analytics for optimizing enterprise communications.

    Learn More

  • Who has access to UCaaS Analyst?

    A designated IT Administrator has access to UCaaS Analyst. This Administrator can assign any number of additional users to have access to this information. UCaaS Analyst is integrated into Masergy’s Intelligent Service Control (ISC), delivered from the cloud and available free of charge to all Masergy UCaaS customers.

    All upgrades and enhancements are instantly available to customers without the need to buy new hardware or software licenses. UCaaS Analyst enables customers to proactively solve voice over IP (VoIP) and UC quality issues to minimize downtime and decrease time to resolution.

    Learn More

Live Cloud Communications Support