How is Masergy’s UCaaS service different from a Network perspective?
Masergy’s UCaaS solution is embedded in the fabric of our global private network. What that means is that Masergy has visibility and control over every active component within the network, end-to-end, giving Masergy the unique ability to pinpoint any possible network concerns to help bring faster time to resolution – often before the users experience any issues. This is one of the reasons Masergy’s uptime and service availability is unmatched.
In fact, Masergy is very transparent about its performance. Masergy provides a real-time UCaaS service monitoring tool to its customers. This tool, called UCaaS Analyst, enables customers to view Mean Opinion Score (MOS), a measure of call quality, for every single call.