Who has access to UCaaS Analyst?
A designated IT Administrator has access to UCaaS Analyst. This Administrator can assign any number of additional users to have access to this information. UCaaS Analyst is integrated into Masergy’s Intelligent Service Control (ISC), delivered from the cloud and available free of charge to all Masergy UCaaS customers.
All upgrades and enhancements are instantly available to customers without the need to buy new hardware or software licenses. UCaaS Analyst enables customers to proactively solve voice over IP (VoIP) and UC quality issues to minimize downtime and decrease time to resolution.