Who does my moves/adds/changes?
You are in the driver’s seat with your moves/adds/changes. In the beginning of your Masergy experience we set it all up for you like a full service boutique. And then we train your administrator in whatever they need. Following the initial deployment administrators may continue to leverage Masergy’s support teams to take care of it all – at no extra cost.
Administrators have the option to manage every aspect of the service through the centralized web-portal without contacting Masergy or they can engage Masergy’s help desk to perform moves, adds, or changes for any user at any time. You may contact support 24/7/365 at UCSupport@masergy.com or by dialing 611 directly from your Masergy phone or by dialing (800) 942-4700.