What is a Call Control Client?

Call Control Clients simplify making and receiving calls. A call Control Client is a software application that operates on user’s desktops and controls the user’s purpose-built device such as a desktop IP phone. A typical Call Control Client may allow users to initiate or end calls on the users desktop IP phone directly from the desktop client without touching the IP phone. In addition the Call Control Client can be used to Hold, Transfer, Conference an inbound or outbound call. An example of a Call Control Client is Unity Enterprise.

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