Is Cloud Call Recording on by default?
No. Cloud Call Recording is an optional service with a fixed monthly fee per user. To activate Cloud Call Recording, please consult with your office administrator. The administrator can add the optional service on a user by user basis from the Admin web portal.
Alternatively, an authorized representative of your company may call UC support and ask to activate this feature for as many users as required. Once the service is activated all calls for the selected users will be recorded.
To retrieve calls please see Call Recording Guide