Help & Support

Visual Auto Attendant

  • How do you create the Visual Automated Attendant?

    By using the VAA Configuration Guide walks you through the process on how to create your business’ VAA for your website. Please review the guide here.

  • Does the Visual Automated Attendant (VAA) support company directories?

    Yes, if you enable the directory option for the VAA, all of your employees will be able to be searched for through the VAA. And if individuals, for example the CEO doesn’t want to found within the directory may be blocked via the Hosted UC Admin portal for complete privacy.

  • Is there a limit on how many menus that may be created for my business’s website?

    No, you have full control via the VAA Admin Portal to create as many drop down menus, assign them to directly call hunt groups, call centers or individuals, within your company for proper call handling during normal business hours. And if after hours, the direct number is displayed to visitor of your website, to call back the direct number during business hours.

  • Do I need to have to write any code to support the VAA creation?

    No, the VAA Admin Portal allows you to create your VAA web button and when you are finished with your VAA design will display the Javascript which can be copied and pasted into your webpage.

  • Does the VAA support time schedules?

    Yes, the VAA can have various schedules created to match your current business hours and easily be assigned to each VAA deployed on a company’s website. The schedules can be easily adjusted by the VAA Admin Portal.

  • Does the Visual Automated Attendant (VAA) have any type of cost?

    No, the Visual Automated Attendant is a free service from Masergy, as long as, the business has an active cloud communications account.

  • Does Masergy offer any type of Automated Attendant for the business web?

    Yes, the Visual Automated Attendant (VAA) enables real time customer interactions directly through the browser initiated from any page on your website. The transition from a webpage visit to a real-time communications experience is seamless, as the visitor is connected to the appropriate resource based on their selection of VAA menu options on your website prior to starting a voice call. The visitor saves time by not having to use a telephone and dialing phone numbers. Moreover, the visitor no longer needs to listen to lengthy automated attendant greetings and making touch tone selections to get connected to the appropriate resource.

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