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Call Recording

Masergy Call Recording platform is a feature-rich service that allows Masergy customers to record their call center and business calls. Masergy Call Recording supports both 100% Total Recording and Record on Demand (ROD) with user initiated controls of start, stop, pause, and resume. Customers can automatically archive their call recordings using Secure File Transfer Protocol (SFTP) or Amazon Web Services (AWS). File Transfer Protocol (FTP) is also available which is non-secure and can be an automated or a manual process.


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