The legacy user license requires the Executive or Assistant to be either an Executive User License or a Power User License. On the new simplified user license called Enterprise User License both parties would need to have this license assigned to their profile.
Some heritage customers may still be using legacy user accounts such as Business, Power, Mobility, and Executive user accounts. Masergy has since simplified the sales and onboarding process by eliminating multiple user types and offering one single user account bundle that has all the legacy features and more. To learn more about the new bundle click here. To see a feature matrix of legacy user bundles click here.
A wide assortments of group level solutions such as Multi-level Auto Attendants, Hunt Groups, Group Call, Call Detail Reports, Group Paging, Visual Automated Attendant, and Application Program Interface are included.
Masergy has simplified the sales and onboarding process by eliminating the complexities around selecting among various user bundles by offering one comprehensive user account that includes all user Features and many group features.
Yes, Masergy now offers the Algo 8301 Paging Adapter, which is a PoE IP Paging Adapter for integrating legacy analog voice paging systems into the Masergy hosted UC environment as a third party SIP endpoint. The Adapter eliminates the need for an ATA or FXS port. Features include G.722 wideband support with isolated and balanced line output for optimum clarity and intelligibility without hum or noise. For more information click here.
Yes, Masergy is proud to partner with Algo to provide a seamless paging interface and provides a wide range of SIP paging devices and integrates into the cloud UC environment as a third party SIP endpoint. Algo paging supports G.722 wideband support with isolated and balanced line output for optimum clarity and intelligibility without hum or noise. Algo paging adapter and speakers (ceiling and horn) are cost effective and scalable from a single speaker to an organization- wide paging solution. For more information click here.
Masergy supports the Algo 8188 SIP Ceiling Speaker which is SIP compliant PoE speaker for high intelligibility voice paging, notification, and background music and the Algo 8186 SIP Horn Speaker which is a weatherproof SIP compliant PoE horn speaker for loud ringing, notification, and voice paging in large spaces or outdoors. For more information click here.
No, Masergy only supports the Algo 8301 Paging Adapter, Algo 8188 SIP Ceiling Speaker and the Algo 8186 SIP Horn Speaker. Customers may purchase any of the other Algo products that work with the above mentioned devices and support for them would be the direct responsibility of the customer. For more information click here.
Masergy can provide a 3rd party vendor to help install the Algo products and the customer may provide their own installation resource. Masergy will configure and provide support on the 3 devices mentioned for the customer. Any other programming of other Algo devices is the direct responsibility of the customer or their installation resource. For more information click here.
Yes. Our solution includes Music and Promotion on Hold. This service allows an administrator to set up and maintain an audio file that can be broadcasted to held parties in various scenarios (Call Park, Call Hold, Call Centers, and Busy Camp On). This service also allows users to enable or disable Music On Hold on either a per-call or persistent basis by using a feature access code or the web portal.
Yes. The Masergy conference bridge solution is an enterprise-class “meet me” conferencing service that utilizes dedicated conference server network elements to bridge large numbers of participants into a single call. The solution requires no premises-based hardware or software and supports two typical usage scenarios:
Ad hoc or reservation-less conferencing
In both scenarios, participants dial into a bridge number and input a PIN to access the conference. Multiple participants can dial into the conference call, and conference moderators can manage participants via a web portal or in-call DTMF. All conference calls can be recorded and archived for future playback via phone, web, or downloading of an audio file.
Yes. Masergy’s Interactive Voice Response (IVR) is designed to enhance the efficiency of your organization by simplifying business process integration, increasing flexibility and providing efficiency gains in network hosting.
Masergy Telephony Toolbar or the Enterprise Assistant is a call control client that can be used in both Microsoft Outlook and Internet Explorer. Call control clients including the Telephony Toolbar provide an alternative to using the handset of the phone to launch a call but this is not a phone itself but simply a call control client.
A Soft or Thick client is a software application that requires to be downloaded and installed on the local machine before it can be used. Conversely, a Thin client doesn’t require a plugin that needs to be downloaded or installed. A Thin client runs within a browser. And example, of Thick Client is Unity Desktop and an example of a Thin Client is Call Center Supervisor Client.
A softphone (software telephone) is an application program that enables voice over Internet Protocol (VoIP) telephone calls from desktop computer or a mobile device over the IP network. In the enterprise, softphones are sometimes referred to as soft clients. Masergy Communicator is an example of a soft client. Masergy Communicator provides end-users with a Unified Communications (UC) experience across mainstream mobile (tablets and mobile phones) and computer platforms (PCs and laptops) including Windows, Mac, iOS and Android.
Call Control Clients simplify making and receiving calls. A call Control Client is a software application that operates on user’s desktops and controls the user’s purpose-built device such as a desktop IP phone. A typical Call Control Client may allow users to initiate or end calls on the users desktop IP phone directly from the desktop client without touching the IP phone. In addition the Call Control Client can be used to Hold, Transfer, Conference an inbound or outbound call. An example of a Call Control Client is Unity Enterprise.
Yes. Masergy Telephony Toolbar or the Enterprise Assistant is a call control client that can be used in both Microsoft Outlook and Internet Explorer.
The Telephony Toolbar is a carrier-grade desktop communications application providing call control capability and user feature management from within Microsoft Internet Explorer, Mozilla Firefox browsers and Microsoft Outlook (Versions 2007, 2010, and 2013).