Help & Support

Group Features

  • What are Group services?

    A group service is a feature which is available to the enterprise or group location for example like an automated attendant, hunt group and call center.

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  • Does Masergy have the ability to connect an analog paging system with their cloud UC solution?

    Yes, Masergy now offers the Algo 8301 Paging Adapter, which is a PoE IP Paging Adapter for integrating legacy analog voice paging systems into the Masergy hosted UC environment as a third party SIP endpoint. The Adapter eliminates the need for an ATA or FXS port. Features include G.722 wideband support with isolated and balanced line output for optimum clarity and intelligibility without hum or noise. For more information click here.

  • Does Masergy offer a SIP Paging System?

    Yes, Masergy is proud to partner with Algo to provide a seamless paging interface and provides a wide range of SIP paging devices and integrates into the cloud UC environment as a third party SIP endpoint. Algo paging supports G.722 wideband support with isolated and balanced line output for optimum clarity and intelligibility without hum or noise. Algo paging adapter and speakers (ceiling and horn) are cost effective and scalable from a single speaker to an organization- wide paging solution. For more information click here.

  • What Algo Speakers does Masergy offer and support?

    Masergy supports the Algo 8188 SIP Ceiling Speaker which is SIP compliant PoE speaker for high intelligibility voice paging, notification, and background music and the Algo 8186 SIP Horn Speaker which is a weatherproof SIP compliant PoE horn speaker for loud ringing, notification, and voice paging in large spaces or outdoors. For more information click here.

  • Does Masergy offer or support any of the other products from Algo?

    No, Masergy only supports the Algo 8301 Paging Adapter, Algo 8188 SIP Ceiling Speaker and the Algo 8186 SIP Horn Speaker. Customers may purchase any of the other Algo products that work with the above mentioned devices and support for them would be the direct responsibility of the customer. For more information click here.

  • Does Masergy provide installation resources for the Algo Paging Solution?

    Masergy can provide a 3rd party vendor to help install the Algo products and the customer may provide their own installation resource. Masergy will configure and provide support on the 3 devices mentioned for the customer. Any other programming of other Algo devices is the direct responsibility of the customer or their installation resource. For more information click here.

  • Do you offer Music On Hold or Promotion On Hold options?

    Yes. Our solution includes Music and Promotion on Hold. This service allows an administrator to set up and maintain an audio file that can be broadcasted to held parties in various scenarios (Call Park, Call Hold, Call Centers, and Busy Camp On). This service also allows users to enable or disable Music On Hold on either a per-call or persistent basis by using a feature access code or the web portal.

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  • Do you offer Conferencing solutions?

    Yes. The Masergy conference bridge solution is an enterprise-class “meet me” conferencing service that utilizes dedicated conference server network elements to bridge large numbers of participants into a single call. The solution requires no premises-based hardware or software and supports two typical usage scenarios:

    • Ad hoc or reservation-less conferencing
    • Scheduled conferencing

    In both scenarios, participants dial into a bridge number and input a PIN to access the conference. Multiple participants can dial into the conference call, and conference moderators can manage participants via a web portal or in-call DTMF. All conference calls can be recorded and archived for future playback via phone, web, or downloading of an audio file.

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  • Do you support call center queues?

    Yes. Masergy provides support for Standard and Enhanced call centers, allowing business agents to receive incoming calls from a central phone number.

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  • Do you offer Interactive Voice Response Services?

    Yes. Masergy’s Interactive Voice Response (IVR) is designed to enhance the efficiency of your organization by simplifying business process integration, increasing flexibility and providing efficiency gains in network hosting.

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  • What is an Automated Attendant?

    The Masergy Automated Attendant provides clients with a powerful and flexible tool to field inbound calls and deliver them to the intended destination through interactions with the caller.

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  • Do you support Hunt groups?

    Yes. The Hunt group service allows incoming calls to a central phone number to be distributed among the members of that group according to a hunting policy.

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