Yes. Masergy Cloud Unified Communication incorporates the key aspects of Unified Messaging integrating e-mail, voicemail, and fax into the communications ecosystem.
The standard time available in storage is 30 minutes.
The standard maximum time for one message is 2 minutes.
Yes. Each Business, Power, Mobile and Executive User profile can add voice messaging service to handle any missed calls.
The voice mail service is also known as the voice portal and the user guide may be found here.
Yes. The Third-Party Voice Mail Support service facilitates the support and integration of an external voice mail platform.
Yes. Voicemail to Email allows you to receive notification of new voice messages plus as an option to receive a copy as well.
Yes. There are many ways to setup up voice messaging and Masergy messaging provides all of the features of a traditional voice messaging solution, plus message delivery to any specified e-mail account, and much more.
Yes. Voicemail to Email allows you to receive notifications of new voice messages in a user’s email inbox.
Yes. Masergy offers basic voicemail transcription service using machine based speech recognition and human assisted transcription.
The machine based Voicemail Transcription is FREE and provides:
The voicemail transcription data sheet can be found here.
Yes. If a client wants to use an existing number it must be ported to Masergy.
Yes. The solution guide may be found here.
All faxes are received in the end users email box as a PDF.
Masergy has Masergy Fax Solutions for the Virtual Fax user and a Fax Line service for the fax machine/multifunction printers.
A Virtual Fax user is provided a separate telephone number on which to receive all inbound faxes as PDF attachments into their email box.
Any business still using a stand-alone fax machine/multifunction printer may connect to the IP network using a specialized FTA device to send and receive faxes.
An FTA is a specialized Analog Terminal Adapter with preloaded firmware to send and receive faxes via cloud services.
No. All inbound faxes may be received in an email box as a PDF attachment.