How can I initiate a support ticket?

While our analysts are monitoring your network 24/7, you can initiate trouble tickets or report a need in three ways:

  1. Create a trouble ticket online via the Intelligent Service Control (ISC) web site.
  2. Email CSC at
  3. Call the Masergy Network Support Center at 1-877-462-7374 in the U.S. or +44 (0) 207-173-6888 internationally.