Masergy Communicator provides end-users with a global unified communications (UC) experience across all mainstream device platforms from Microsoft, Apple, and Google. Powered by our UCaaS technology, Masergy Communicator provides a complete UC solution.
To use Single Sign-On (SSO) clients requires company level service activation. To enable SSO please contact Masergy UC Support or your internal IT administration for assistance.
Unity Desktop Web is a web based application that combines call control, Instant Messaging, telephony service configuration, click-to-dial and unified directories to enhance the user experience and improve workgroup collaboration. Featuring an intuitive icon based interface, Unity provides point and click call control within the familiar internet browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari for Mac
Note: the Unity Desktop Web client does not support Federated (XMPP) instant message with Communicator and the Unity CRM Connector.
Unity integrates with CRM applications to facilitate contact lookup & “popping” for inbound/outbound calls, contact lookup, & click-to-dial.
Note: Unity CRM Connector is only available on MS Windows desktops.
The Unity Call Center Agent desktop client helps agents manage and handle calls in the call center.
Unity Call Center Agent Web empowers users by simplifying call handling and escalation, providing visibility of queue statistics and allowing them to manage their ACD status all from within the familiar internet browsers. This web based application is an essential tool in empowering Agents toward optimum call handling efficiency on Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari for Mac.
Note: the Unity Call Center Agent Web client does not support Federated (XMPP) instant message with Communicator and the Unity CRM Connector.
The Unity Call Center Supervisor desktop client helps managers to view the call center queues, the agents they manage, run call center reports and handle calls in the call center.
The Unity Dashboard is a real-time call center statistical display available in both tabular and graphical views. Highly customizable, Unity Dashboard can accommodate different size screens and different customer requirements for both queue and agent statistics.
Masergy Fax Solutions for the Virtual Fax and Fax Line users, a print driver to allow these users the ability to easily fax directly from their MS Windows desktop applications.
Masergy Call Recording platform is a feature-rich service that allows Masergy customers to record their call center and business calls. Masergy Call Recording supports both 100% Total Recording and Record on Demand (ROD) with user initiated controls of start, stop, pause, and resume. Customers can automatically archive their call recordings using Secure File Transfer Protocol (SFTP) or Amazon Web Services (AWS). File Transfer Protocol (FTP) is also available which is non-secure and can be an automated or a manual process.
Masergy’s Dialer for Google Chrome (Dialer) is an easy to use Google Chrome extension that works with Masergy’s UCaaS solution. The Dialer provides an easy to use, very intuitive interface that allows for an enhanced productivity suite of activities to help you throughout your busy day at work.
Telephony Toolbar is a carrier-grade desktop communications application providing call control capability and user feature management from within Microsoft Internet Explorer, Mozilla Firefox browsers and Microsoft Outlook (Versions 2007, 2010, and 2013).