Connect and collaborate everywhere

Solutions powered by Cisco®

Two innovators.
One global communications platform.

People are working from anywhere, on a range of devices, and keeping your business connected is more important than ever. It’s critical for your communications platform to perform because work doesn’t wait — so your employees and partners shouldn’t have to wait either.

Masergy UCaaS is a best-of-breed solution built on the Cisco collaboration platform that includes cloud calling, virtual meetings, team collaboration, SIP trunking, and IP phones — all wrapped by a fully managed network service known for near-perfect performance across the globe. Get all those tools and services in one platform with one dial plan.

When good isn’t good enough

Do you need unrivaled application performance from your network, but the quality has gone bananas? Our Unified Communications solutions are powered by Cisco, secured 24/7 by certified Masergy security analysts, and delivered with industry-leading quality over the Masergy software-defined network.

The confidence of consistent communications

Cloud communications are known for being bandwidth-hungry applications that can be a drag on network resources. When you partner with Masergy, your business can transform with certainty--our network was purpose-built for VoIP phone calls and video conferencing delivered with consistency. Masergy embeds Cisco Webex applications directly into our software-defined network platform, so your users all over the world get pristine communications backed by service level agreements including 100% in-sequence packet delivery.

Masergy's UCaaS is purpose-built to deliver:

120 Countries with UCaaS Availability

Enable your employees to reliably access collaboration applications in 120 countries.

25 Countries with Direct PSTN Relationships

Masergy offers PSTN and SIP trunking in 25 countries, so you can effectively migrate to a fully hosted service.

SIP Trunking for Hybrid Deployments

Don't rip and replace your phone system to reach the cloud--hybrid solutions deploy services both on-premise and in the cloud.

100% Packet Delivery

Masergy's network SLAs include 100% in-sequence packet delivery.

24/7 Monitoring

Masergy's certified security and network analysts work around the clock with an undaunted commitment to service.

45 Seconds to Reach a Live Analyst

When customers call Masergy, the time to reach a live analyst is about 45 seconds on average.

Best-of-breed communications tools from Cisco

Powered by Cisco, Masergy’s UCaaS services deliver the modern applications and tools your business needs to stay productive from any location or device.

Calling

Feature-rich cloud phone calls on any device

Unlimited usage on-net and in-country

Local service in 25 countries and additional options in 120 countries

Meetings

Video conferencing from any device

Secure meetings with end to end encryption

Specialized platforms for events and training

Teams

One app to launch the features you need

Centralized team rooms

File sharing, screen capture, and whiteboards

SIP-powered flexibility

Hybrid cloud solutions

No need for a rip-and-replace strategy. Masergy helps you maximize your existing, on-premises-based PBX investments while taking advantage of the cloud. With SIP trunking and complete PSTN replacement, you can overlay new technologies and migrate on your schedule.

93% prefer bundling UCaaS with network and security services

IDG market trends report: Challenges with UCaaS & CCaaS deployments

 

Endpoints made easy

IP phones

Your IT staff can take full administrative control with cloud-ready phones from industry-leading brands. Masergy offers easily portable, completely cloud-based phone systems from Cisco, Polycom®, and more. It’s plug-and-play hardware and it’s truly quick to connect.

Performance insights in one dashboard

Want to see how your cloud communications tools and services are delivering on the demands of your global business? Masergy’s UCaaS Analyst offers end-to-end visibility. Maintain the quality of your cloud phone calls and video conferencing with usage metrics, call quality analytics, actionable insights, and reports. Data is all in one place, making it easy to optimize application availability and performance.

What's Trending

Business collaboration in a secure cloud with Masergy UCaaS

Video

Masergy Unified communications offers features like video conferencing and instant messages—plus new features are delivered via the cloud for free.

Watch the Video

Getting the Most Out of UC in the Age of Work-From-Home

White Paper

The urgency for unified communications has greatly increased, so what do IT teams need now? Nemertes Research studies show success correlates with these activities.

Download the White Paper

MarkLogic: Globalization made simple

Video

Opening offices in just days, MarkLogic enabled its global workforce with Masergy cloud unified communications applications.

Watch the Video

2020 UCaaS and CCaaS market trends

Infographic

IDG research shows what matters most when designing a strategy for unified communications and cloud contact centers. Get the top three considerations.

Read more

Adding AI to UC: Extending Masergy UCaaS with AI-powered automation

E-Guide

Virtual agents aren’t just for contact centers--they work with unified communications too. Here’s how to use AI to automate voice and text interactions.

Download the E-Guide

Masergy UCaaS with Managed SD-WAN solution brief

Solution Brief

Transform your collaboration with consistent global communications and unrivaled application performance. This brief provides the details on our best-of-breed solutions powered by Cisco.

Read the Solution Brief

Answers to your frequently asked UCaaS questions

Transform with Certainty