Call Recording

Scalable & Fully Integrated

Masergy’s call recording architecture is a scalable, fully integrated architecture which allows for changes in the business size and the number of calls recorded. There are no restrictions on the number of seats, or the recording time. The system uses a fully integrated architecture providing a single point of contact for all calls regardless of the multitude of contact points.

Masergy’s call recording supports organizations with multiple locations through one single point of access. All recorded calls are securely stored in one web location and can be accessed through the web from any location. The Masergy call recording is Payment Card Industry (PCI) compliant because of the ability to control the call recording activity with pause and resume controls.

Documentation & Downloads

Visit our software downloads page to access downloads, documentation, and video tutorials.