This information is provided to assist you in logging into the Web Portal to set up your account and get you started. For more advanced training and to answer questions not addressed here, please email firstname.lastname@example.org. This document will instruct you on the Web Portal for all Masergy Hosted UC Users. Your features may vary depending on your user license. The web portal allows users to configure and customize services. The Personal web portal provides users with a web interface that allows them to view, configure, activate, and deactivate their services. The Personal web portal also provides the users with:
The Personal web portal is authenticated for each user with a user ID and a password, and provides a secure connection to Masergy.
(Top Right) – this link will show Help items related to the page you are currently viewing.
Some of this information can ONLY be modified by your administrator.
Change your password
The first time you log in, you should change your password.
Do not change your voice portal password here.
Speed Dial 8 allows you to set up to eight speed dial numbers.
Speed Dial 100 enables users to dial from phone by dialing # plus two digits then click dial.
Notify option sends you an email message only. The carbon copy option sends you an email with an attached .wav file voice mail message.
You can set your voicemail system to send you an email when you get a message.
If you would anyone calling into your voicemail to have the option to dial zero and being transferred to another telephone number, you must set up that option.
Any extension or outside telephone number will work.
Feature Access Codes list the star codes for services that you have. To activate a service, hit the * key and the number followed by the # key. Some require additional information such as a phone number, but you are prompted for that information. You cannot change your feature access codes. Be sure to dial the code and then pick up the handset.
For more details on these features, customers may reach support from a Masergy phone by dialing 611, from any phone by calling (800) 942-4700, or by sending an email to UCSupport@masergy.com.