Masergy Cloud Unified Communication incorporates the key aspects of Unified Messaging integrating e-mail, voicemail, and fax into the communications ecosystem. Never miss a voicemail or fax again. All of your messages are consolidated into one inbox.
Listening to voicemail still delivers better context for important messages. With Unified Messaging, all voicemail messages will be automatically sent to your inbox in convenient WAV file format. Listen to voicemail playback anytime and from any device and easily organize and archive important audio voicemail just as you would with any email message.
Tired of logging into your voicemail system? Why listen to a voicemail when you can read it and respond much quicker. Unified Messaging includes voicemail transcription. Our Voice to Text feature convert your voicemails to text that is distributed via email with an audio file attached. Best effort machine-based transcription comes standard with Masergy Global UCaaS services and is generally acceptable for most use cases. For some specialized use cases, near real-time Human Assisted Transcription is also available.
Masergy’s hosted fax solution allows you to send and receive faxes directly to your email in a convenient PDF file format. If you still require a fax machine on premise, Masergy can connect your existing equipment to our cloud via an adapter called a Fax Terminal Adapter (FTA).
Masergy Fax service is available only in the USA.