Bundles & Features

Calling Features

Basic Standard Premium
Unlimited domestic calls (US & Canada) i Call any domestic phone number and talk all you want for free
Global Mobile Calling i Place and receive business calls using the Webex mobile app using VoIP over the public internet using your business phone number
VoIP Handover i Automatically keep your VoIP calls active as you move between data networks, such as WiFi to LTE
Multiple Calls i Handle two calls at the same time and even merge them into a three-way conversation Learn more
HD Video Calling i Turn a voice call into a high-definition video and wideband audio call with one click or tap
One Number i Enable business calls to ring on a specific device (e.g. desk phone, mobile app, or softphone on a PC/Mac) or simultaneously on all devices Learn more
The latest desk phones and conference devices i Deploy easily portable and completely cloud-based collaboration systems from Cisco, Polycom, and more
Corporate Directory i Easily access your corporate directory with a simple search from any device
Call Pull i Seamlessly move active calls from a desktop to mobile or the reverse with a single click, without interruption
Enhanced 911 Services i Enables users to call 911 to reach an emergency response center (USA and Canada only) Learn more
Flexible Seat (Hoteling) i Enables open office environments where phones can be assigned to an employee rather than a desk Learn more
Direct Inward Dial (DID) Services i A public phone number for external parties to call the user directly without having to go through an attendant
Do Not Disturb i Minimize work interruptions by sending calls direct to voicemail Learn more
Number Porting i Free transfer of existing phone numbers from your current provider
Automated Attendant (IVR) i Qualify inbound calls and deliver them to the intended destination through interactions with the caller Learn more
Music On Hold i Play music for held and parked calls Learn more
Hunt Groups i Allows incoming calls to a central phone number to be distributed among the members of that group according to a hunting policy Learn more
Call Forwarding i Selectively forward incoming calls to a different phone number
Call Park i Puts a call on hold that can be picked up anywhere at the company Learn more
Call Return i Enables users to call the last party that called, whether or not the call was answered Learn more
Call Transfer i Transfer calls directly to a destination or voicemail Learn more
Call Waiting i Answer a call while already engaged in another call Learn more
Three-way Calling i Initiate a three-way call with two other parties Learn more
Note: All telephony calling features (except for HD Video Calling) can be deployed to users as "Masergy UCaaS with Webex - Softphone Only." This option uses Webex software apps to make and receive PSTN calls but without any of Webex's enterprise messaging and collaboration features.