Cloud IVR

Conversational self-service powered by AI

Masergy partners with Inference Solutions, the leader in voice automation applications, for Cloud Interactive Voice Response (IVR) technologies. With years of research in machine learning and artificial intelligence, Inference offers the smartest web-based visual tool for building automated conversational experiences.

Solution bundles

Available with both Masergy’s UC-hosted and premise-based solutions, Cloud IVR applications can be standalone or used in combination to provide an end-to-end solution.

Select from any of these Inference applications:

  • Inference Studio – Simple Graphical Interface for creation and management of your IVR Applications
  • Inference Receptionist – Speech Recognition Automated Attendant and more
  • Inference Survey – Post Call Survey or Order Taker
  • Inference Locator – Location and specialized call handling
  • Inference Appointment – Appointment Reminder and more
  • Inference Connect – Simple Preview Dialer and more
  • Custom Applications for any enterprise business requirements

Cloud IVR supports the following interaction types:

  • Touch-tone (DTMF)
  • Text-to-Speech (TTS)
  • Automatic Speech Recognition (ASR)

Cloud IVR applications can be deployed using the above interactive capabilities in any combination that suits your business application needs. With rapid deployment, Masergy’s cloud-delivered solutions provide you with a compelling justification for investment.

Contact us for a free consultation and demonstration.