Cloud IVR

Conversational self-service powered by AI

Masergy partners with Inference Solutions, the leader in voice automation applications, for Cloud Interactive Voice Response (IVR) technologies. With years of research in machine learning and artificial intelligence, Inference offers the smartest web-based visual tool for building automated conversational experiences.

  • AI-based automation: Backed by machine learning, solutions use artificial intelligence to deliver advanced voice automation applications.
  • Solutions for every customer type: Designed by expert Voice User Interface (VUI) designers, solutions cater to both novice and experienced callers in order to satisfy all customer types.
  • Management made easy: Manage all of your customer’s IVR calls from a single point. Inference Studio offers a simple web interface that enables users to develop the IVR call flows with ease.
  • A variety of self-service options: Get a wide range of packaged self-service applications that complement both corporate unified communications and contact center operations at global enterprises.
  • Flexible delivery: Cloud self-service means you don’t have to invest in new infrastructure–solutions offer a flexible approach and work with your existing architecture.
  • Drag-and-drop design console: Easily create and deploy your own self-service IVR system. Plus, Masergy Professional Services is always here to assist.

Solution bundles

Available with both Masergy’s UC-hosted and premise-based solutions, Cloud IVR applications can be standalone or used in combination to provide an end-to-end solution.

Select from any of these Inference applications:

  • Inference Studio – Simple Graphical Interface for creation and management of your IVR Applications
  • Inference Receptionist – Speech Recognition Automated Attendant and more
  • Inference Survey – Post Call Survey or Order Taker
  • Inference Locator – Location and specialized call handling
  • Inference Appointment – Appointment Reminder and more
  • Inference Connect – Simple Preview Dialer and more
  • Custom Applications for any enterprise business requirements

Cloud IVR supports the following interaction types:

Cloud IVR enables true omnichannel customer service. Whether your customers want to call or text, Cloud IVR delivers the broadest interaction capabilities for your customers that are available in any combination to suit your business application needs. Inference technology makes it easy for both your agents and customers to seamlessly switch between voice and text channels. Build an outbound SMS notification script that escalates to an automated voice transaction, or create voice calls that send confirmation via SMS receipt.

With rapid deployment, Masergy’s cloud-delivered solutions provide you with a compelling justification for investment.

Contact us for a free consultation and demonstration.