Masergy’s Dialer for Google Chrome (Dialer) is an easy to use Google Chrome extension that works with the Masergy Hosted UCaaS Solution. The Dialer provides an easy to use, very intuitive interface that allows for an enhanced productivity suite of activities to help you throughout your busy day at work.
Whether it is a simply click-to-dial from your contacts, a web page or even Salesforce.com are all easily accomplished. Plus any inbound call received can pop your screen or easily be added into your contact list. Dialer integration into many popular CRM applications is also easily accomplished which includes Saleforce.com and Zendesk for example. The Dialer provides a call history log of all received, missed and placed calls. And whether you use Microsoft Outlook or Google Mail, the Dialer has the capability of allowing access to all of your key contacts.
Salesforce.com — a customer relationship management (CRM) software and cloud computing leader in CRM solutions for businesses large & small. The integration API provides the ability to create leads and accounts, plus log calls and pull up records based on call details.
Hook — allows you to append ‘phone=’ to the end of any URL which then triggers a window pop, depending on the Call State you choose.
Google — allows easy access to all your Google contacts.
Wallboard — provides the ability for Call Center supervisors to monitor live queue details, including number of agents staffed, idle, average wait time and call handling time, and more.
Converse — Converse js is a free and open source XMPP chat client.
Office 365 — Match a call to your Office 365 contacts. View calendar events and emails between you and the caller.
Zendesk — Access user information either from searching or selecting a current/received call. Edit a user’s information or see their requested tickets and reply.
And many more to come in the future.
Software & Downloads
Visit our software downloads page to access downloads, documentation, and video tutorials.