Elevate’s CISO Wins With Masergy Managed Security

Elevate’s CISO Wins With Masergy Managed Security

Listen to Jim Desmond, CISO of Elevate talk about why his company chose Masergy’s Managed Security solutions.


Full Transcription


We had a Masergy competitor in here helping serve our security needs. We were not happy with them. We weren’t experiencing any security issues, we were just… We were unhappy with what I would call a mechanical, and often times, rigid responses that we received from that competitor.

Their team was ticket-takers, they only knew their operational procedures that were written in front of them, they couldn’t think out of the box, they never did an extra bit of analysis or… It was frustrating, so it prompted us to start searching for somebody who’s a little bit more flexible, and frankly, a move involved partner.

We ran, probably the largest MSS provider in parallel with Masergy. As a matter of fact, we were their customer. We brought Masergy’s product in, and after about three weeks we were more than happy to cancel our original contract with the large competitor.

I think the thing that sold it for us, was installing Masergy’s system, their MSS, alongside our existing provider. I mean, every single one of these guys said the exact same thing, and Masergy included, we go the extra mile, we have strong security professionals, we care about our customer. Putting them up side-by-side, when we started seeing Masergy detecting things that they weren’t detecting, and then alerting us on things that they detected, but actually going the extra mile and saying, “Hey, we’ve got some correlation with this host going back a couple weeks, you need to take action,”this is a higher priority than what our competitor” had seen.”

I have quite a bit of trust in Masergy’s ability to detect and react in a far less expensive and far quicker manner than my professionals here would be able to. I mean, I’ve reduced, just based on the auto-shunning alone, where we have alerts sent directly to the firewall and block those internet hosts, that’s probably saved my team 20 hours a week in firewall requests alone. It’s not if, it’s when. It’s not if you get breached, it’s when you get breached, and how quickly you can detect and react effectively to that breach.

But I would seriously encourage my peers in the industry to do side-by-side comparisons whenever they can, because the service and the people make all the difference.