The world is demanding new ways of working. Globalization, pandemics, the always-on business, and Millennials are all challenging executives to rethink their business models. How and where we work is being reimagined:
What you need to enable a remote or work-from-home team
IDG's Pandemic Impact Survey shows the number of employees working at least 60% of the time from home has exploded 5-fold--up from just 16% in January to more than 77% as of March 2020.
Whether you’re planning in advance or deploying a work-from-home policy overnight, you need to consider the strain on your legacy WAN infrastructure. VPNs should be fast and easy to deploy, providing the security enterprises require.
VPN connections: When every remote employee becomes a “branch office” to provision, Masergy offers rapid-deploy VPN connections backed by software-defined agility and built-in security. Masergy’s global network and cloud platform is built entirely on software-defined architecture, all across the world. The result is that dialing up and down connections, tunnels, links, loops, and bandwidth is faster and easier when compared to legacy networks governed by manual processes.
Built-in security: Home Wi-Fi routers and work-issued devices shared at home can become new attack vectors for hackers to exploit, but Masergy mitigates security risks using cloud firewalls that make it easy to open SSL tunnels and secure them with 24/7 threat monitoring and response services.
Real-time analytics and control: Large-scale changes to IP traffic routing can drastically reduce overall network bandwidth. That’s why Masergy’s network portal delivers real-time analytics and on-demand bandwidth controls to help you track and instantly optimize resources for large numbers of VPN users. Best of all, VPN changes are simple to understand from a billing perspective, as clients get one invoice with clear line items for services.
Access to applications is the first thing employees need to work from home, but it’s not just about handing out licenses to cloud communications tools. IT leaders need to take a holistic approach to technology enablement.
Digital collaboration tools: Email and phone calls alone are not enough–remote workers require more tools to stay connected. Video conferencing maintains the cultural structure of the virtual enterprise, and Team Collaboration applications solve a multitude of needs from file sharing to getting questions answered quickly. Masergy’s unified communications solutions are powered by Cisco, so you get best-of-breed cloud applications alongside a fully managed service that delivers a world-class experience.
SIP-powered migration and guaranteed performance: Two IT challenges typically stand in the way of migrating communications to the cloud–existing PBX systems and the high-quality network service needed to deliver crystal clear VoIP and video conferences. The good news is, Masergy solves both problems. With SIP trunking and complete PSTN replacement, you don’t have to abandon your old PBX systems. Instead you can overlay new technologies, migrating on a schedule that works with your needs. Plus, Masergy embeds Cisco Webex applications into our software-defined network platform, so your global users get pristine audio, video, and team collaboration–all with service quality guarantees and built-in security.
Setting up virtual agents can be intimidating, but cloud contact center applications make it simple. Agents just need a computer, an internet connection and a softphone with a headset. Powered by Cisco, Masergy’s Cloud Contact Center solutions natively support agents working from home–regardless of endpoints or physical location.
Virtual contact center management tools: Managing at-home agents requires visibility and on-demand tools, which are the centerpiece of Masergy’s offerings. From virtual agents, dynamic scheduling with agent participation, quality management, to a plethora of analytics and “voice-of-the-customer” insights, you’ll have the information you need to manage remotely. And don’t stress about changes–it takes only a few clicks to make call routing adjustments.
5-day quick deployment options: If you’re looking to quickly ramp up at-home agents, Masergy’s quick-deploy solutions can help you rapidly implement applications and services. In about five days, Masergy can have agents up and running with included toll/local number access.
To help companies adjust to the new normal, Masergy’s IT experts are offering free consultations to help executives with best practices for remote workforce productivity, network strategies, and managing IT during COVID-19. Make working from home work for you. Schedule your appointment today using the form below.