Maximize Customer Experiences with Cloud Contact Center

Is your contact center omni-channel (i.e. seamlessly blends voice, web chat, email, SMS and social media interactions)? To delight your customers, you need an omni-channel platform with tools to analyze customer data across channels in real time. In this webinar, Kristy Thomas, Masergy VP of Cloud Communications and Dean Manzoori, VP of Product Development, will discuss how you can leverage this exciting technology to maximize your customer experience.

Webinar Agenda

  • Why an omni-channel cloud contact center redefines agent productivity
  • How predictive analytics can intelligently distribute calls and change the way you serve customers
  • What it takes to integrate with your existing infrastructure and CRM software such as Salesforce